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Property Management Platform - Web

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172 results found

  1. When a guest purchased for a service during the checkout flow, I would like to send out the auto message related to the service purchased

    1 vote

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  2. 3 votes

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  3. Would it be possible to send manual messages from one email address, and automated emails from a different email address?

    3 votes

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  4. Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.

    I want to turn off system template on some bookings that we don't want to send out the message.

    1 vote

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  5. We are constantly getting asked 'What is government ID?' from our guests as we do not use this terminology in the UK so it is confusing.
    Also-we don't require their ID number so would be good for this to also be optional.
    Can we have the option to amend this wording on the pre arrival form please?

    1 vote

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  6. 1 vote

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  7. Have the PM notified when receiving a review from a guest that is less than 5 stars

    6 votes

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  8. Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.

    3 votes

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  9. Triggers should fire again if the lead's dates have changed. For example "X days before stay starts".

    1 vote

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  10. I want to have the option to send the Hyperlink in SMS message with no invalid format.

    1 vote

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  11. Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    6 votes

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  12. 1 vote

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  13. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    19 votes

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  14. As a PM I would like to send whatsapp messages from my own unique number so that guests can whatsapp me on this number but also call me on this number. I would also then like to have my own logo as the whatsapp profile picture

    4 votes

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  15. The internal thumbnail image shows up on the Available Property List, but not the quote or alternative properties messages. It would be great to have those thumbnail images appear in the other messages as well. Or, have those as variables that can be added to messages!

    1 vote

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  16. As there is a system template to notify the agency when a guidebook market place purchase has been made, it would be really useful to have a trigger that would allow us to customize the recipient of the notifications.

    1 vote

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  17. I want to have a separate trigger to send message for Airbnb booking that is confirmed, but is "Awaiting guest ID".

    1 vote

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  18. The trigger Day of the Week which is sent at 9:00 AM of the day. It's usually applied to all guests, including those checking out that day; however, sending this message to someone who is leaving doesn't quite make sense.

    To avoid any confusion, it may be best to modify the trigger so that messages are only sent to guests who are actively staying during the day. Additionally, perhaps it would be wise to consider specified times when triggering these messages.

    Thank you.

    9 votes

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  19. Guests message at all hours of the day and night and while we would love to respond, often times, answers can wait until the next day. We would love it if we could set up a triggered message that would auto respond to a confirmed guest during out of office hours. In that message, we could certainly include information about emergency contacts if appropriate for the situation. Please add this so that we can have days off!

    1 vote

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  20. I got an email saying that a payment had failed, but giving no additional information about the lead. I want to see more info so that I can find the lead and follow up with payment.

    1 vote

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