745 results found
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Option to change commission rate for stays entered manually
We offer a lower commission rate on stays that acquired by our home owners. Since these are all entered in manually it would be great to have the option to change the commission rate when creating a booking so that the calculations will shake out in the reports rather than us having to track these stays and break it down after we run reports.
4 votes -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
5 votes -
Date Analytics for Guidebooks
In addition to the "when" and "who" is accessing the guidebook (currently provided), I'd like to see what areas of the guidebook they're accessing and how frequently, so I can see where I may need to improve it for future guests.
4 votes -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Discount Codes - Allow for discount codes to also apply to cleaning fees, etc.
Specifically, we have owners who like to offer gifted stays for for friends/ family and they want to pay for cleaning too. When we create discount codes for them to easily book, we want to have the option to not have the guest pay a cleaning fee as well.
3 votes -
Enable any stripe account to be integrated with Marketplace upsell services
A category for hostfully guidebooks' marketplace needs to be added.
Marketplace payment transactions would best be integrated individually with selected stripe accounts (rather than defaulting to the two scenarios below ) , because upsell services may be related to service providers or simply not associated with the property's financial accounting.
Also reporting should include a feature for marketplace transactions.
Does anyone have any best practices and tips on how to best price and collect payments for upsell services in the marketplace? How to track and reconcile these purchases across all booking platforms and multiple stripe accounts?
Scenario 1: Guests purchase…
2 votes -
Buy-1-Get-1-Free (BOGOF) deals
The ability in addition to discount codes to offer BOGOF type deals - Ie during X week of December by 3 night vacation and get 1 night free. So on and so forth.
3 votes -
Automatic PayPal invoices for vrbo and independent bookings
Automatic PayPal invoices for vrbo and independent bookings
3 votes -
Allow discount codes to be editable and be able to create excluded dates within them.
Currently, discount codes are not editable, which means you would have to delete one and recreate it - but if you try to use the same code, it won't allow it.
It would also be extremely beneficial if you could make discount codes for a long period of time but with exclusions, for example:
If I created an off peak promotion and I wanted it to be valid between October 1st - April 1st but I did not want it valid for peak holidays like Christmas/New Year (16th Dec - 2nd Jan), February half term or Halloween. It would be…24 votes -
Partner program with x% partner commission on agency commission
We like to set up a partner program for our agency where every partner that refers a new property owner receives a lifetime commission of x% calculated as %tage of our agency commission.
"Must-have":
(1) A list of partners maintained in Hostfully, with their contact data and the %commission they will receive
(2) The option in the Property administration to add a partner that should receive commission on agency commission
(3) A portal for the partner to see how the properties are performing (e.g. bookings without guest names) and a dashboard showing his commission results month by month, and ability…2 votes -
Swap photos for shorthand in calendar view
I still don't like using the photos as the way to identify properties in the app, and I am constantly opening that leftmost sidebar to see the property name before doing anything in the app. I think a customizable abbreviation would be a better short form for quickly finding the right property.
2 votes -
Make Rate Multiplier available at Property Level
I would like to be able to adjust the pricing on a booking channel for each property. So, on Airbnb, property A gets -10% property B gets 0%
And on hostfully, property A gets 0% and property B gets +10%Right now, the rate multiplier is only available at the channel level.
36 votes -
Show property price in the list view once dates and guest count have been entered
Right now prospective guests are REALLY struggling to understand how much our properties cost. It's the number one question we get from people who are searching on our direct booking site.
The problem is that there is no way to compare prices across properties other than drilling down into several property pages open in several tabs and entering dates and guest count info in each one.
It would be much easier to enter the dates and guest count once in the main search and see the total displayed under each property's tile. It's nice that there's already the ability to…
3 votes -
Expand length of the Direct Booking Site "Review Response" field
As a PM I would like to have up to 500 characters to respond to a guest review so that I can be very detailed about my response. Right now, there's a limit of 255 characters.
3 votes -
Add more information in the confirmation email of service purchases
As a PM, I want the confirmation email of service purchases (both via Guidebook Marketplace & direct booking flow) to have more information such as the property's name so that I will easily know where they are booked if guests used a different credit card/name.
14 votes -
Property size should be pushed to Airbnb
Property size in Property Settings has not been supported via Airbnb API yet while it is pushed to BDC: https://prnt.sc/re3mFAHTYTQv; https://prnt.sc/ajZ-ZjbwZCp7
2 votes -
Improve Owners display on the Owners page
I would like to see all owners under the Owners Tab without having to click on the first letter of their first name or search in the search box. The search box and the alphabet option should only be a filter option when you have dozens of owners.
12 votes -
Custom order for Listing Description Sections
Make all sections of a listing page as moveable widgets so that an operator/manager can decide how to order the information on public listing page. This will greatly improve marketability and ensure that the information that guests find most important is closest to the top. For instance, after "Description" should come "The Space," "The Neighborhood," and then "Other Things to Note" far below the fold -- closer to the House Rules Section.
11 votes -
Add Airbnb Post Booking Details to PMP
As a PM, I would need to update Post Booking Details for guest to have the updated information after making a reservation, but it is not available in PMP now. And I do not want the information displayed in the public section where people can view it freely.
5 votes -
Discount code - Have Validity Range Include Start and End Dates
As a VRM I would like the discount code dates ranges to be inclusive of the start and end dates so that it is very clear to me what the valid dates are.
Right now, the valid date range doesn't include the Start and End dates.
9 votes
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