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94 results found

  1. I would like to do run a report that shows the subtotal for each property in a chosen time period without running a separate report for each of my 60 properties or using excel

    7 votes

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  2. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    59 votes

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  3. Similar to adding custom data fields for property main settings, I'd like to be able to add custom amenities that I can select for each of my properties rather than adding the same custom amenities each time.

    4 votes

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  4. Currently, users must navigate to individual property calendars and apply individual Check-in and Check-in restrictions for each year.

    However, check-in and check-out restrictions are often applied to holidays, so the need to restrict check-out on 12/25 occurs each year. Hostfully should have the ability to select specific dates (absent year) where check-in and check-out is not feasible. Moreover, specific days of a week/month would address holidays such as Thanksgiving.

    13 votes

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    planned  ·  1 comment  ·  Property settings  ·  Admin →
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  5. It takes me a very long time to go through the list of Amenities because it isn't alphabetized .... even if no one else wanted it that way, I would love the ability to be able to manage it so I can see it in a way that makes it much faster for me to go through ... also am very confused as to why the "Baby high chair" is listed under "indoor" amenities instead of under the "family" section. Would also be great to have the ability to add an amenity to a specific section (i.e. Fire Pit could…

    15 votes

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    planned  ·  1 comment  ·  Property settings  ·  Admin →
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  6. It would be great to add custom details for an owner booking when they block out dates via their owner page.

    We're currently capturing owner bookings via a separate webform so the owner can check a box to accept or decline a professional cleaning after their stay is done.

    I'd envision a "Decline Cleaning?" checkbox on the New Reservation popup / pane.

    22 votes

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    planned  ·  4 comments  ·  Owner Portal  ·  Admin →
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  7. Add an agency-wide setting for booking 'lead time' so that it is easier to change this depending on business level, time of year, etc. Sometimes I want to encourage last-minute bookings, other times I don't.

    3 votes

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  8. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    43 votes

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  9. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    41 votes

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  10. We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.

    60 votes

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    planned  ·  5 comments  ·  Owner Portal  ·  Admin →
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  11. Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.

    46 votes

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    planned  ·  6 comments  ·  Service Hub  ·  Admin →
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  12. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    59 votes

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  13. If owners can create recurring monthly/weekly expenses one time and those are added automatically to the monthly statement and reports for the owners (except when they are manually removed), it will cut down a lot of manual expense adding every month for owners and property managers.

    10 votes

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  14. Would be wonderful to be able to edit and customize access for team members, currently you can only set:

    Manager - Full access
    Booking agent - pipeline, calendar...
    Property sales manager - property and owner creation
    Associate - view mode only

    Having customized access could give more control over who can access certain properties / features.

    48 votes

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    planned  ·  14 comments  ·  Agency Settings  ·  Admin →
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