254 results found
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Trigger Notification for Cancelled Bookings
Create a trigger for notification to owners of a cancelled booking. Booking.com guest cancelled a booking and I did not received a notification of it.
1 vote -
Do not add Tax to either Agency Due or Owner Due.
Tax Collected is not part of Agency Due nor Owner Due. It should be left separate in its column and not added to the Total. The reason is that it makes Agency Due look like more than the % in my Owner Contracts, and they do not have an accurate number when creating a 1099NEC form for my company. When added to Owner Due, I have to Adjust it out so I am not Paying Out Tax to the owner as Rent Income.
I have to create a spreadsheet that takes that Tax Amount out of either Agency or Owner…
1 vote -
Remove ability for guest to re-assign the main contact information
At the moment, guests can change the booking contact information directly when booking directly through Hostfully. When guests pay the final payment, they are sent the "Guest Information" form. Guests can change main contact information. Rental agreement information does not change. This should not be this way. When I take a booking, that person is the responsible party. Should not be able to re-assign the booking to someone else.
1 vote -
Update Amenities to Reflect Airbnb's Entire New List
With amenties being such a huge search filter being used, the API connection on Hostfully should reflect every Airbnb amenity since their new updated list a few months ago.
18 votes -
Filter of the report
The first issue I have is with the date range on the owner statement report. I found out it is based on check in not check out date, which is the industry standard for property management. This needs to be fixed. When I choose 4/1 to 4/30, it should be guests that checked out between those dates. This is how the owners are paid for the month, based on check outs.
13 votesForgot to update this ticket, but this was released in February 2023.
Now in Enhanced Reports, you can setup the date type filter where you can choose on what type of date you want your report to be based off: check-in date, check-out date, occupancy date, etc
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Offer Simple Logistics Report
I would like to run a very simple, streamlined report that only shows the check ins or the check outs for the parameters entered and for it not to include ongoing stays. This is a logistical report so the teams can cross reference the cleanings scheduled for the check outs for that day or the greeters for the check ins that day. I was told this was not possible. Seems it would be a simple and basic thing to have that would be helpful.
1 voteThis is now available under Enhanced Reports / Logistics reports.
You can update the filter and use only check-ins or check-outs, or both.
And you can schedule this report to be sent on a daily basis.
Here is a video explaining this:
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Pre arrival form in multiple languages
We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.
18 votesThis was released with our new DBS
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Pre Arrival Form -only ask for either Government ID or Passport
I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.
- idea from Ryan tothindustriesinc@gmail.com
23 votesThis has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.
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Enhanced Reporting - Allow filter or tags by "Channels"
I love the new enhanced reports. I created a report that would allow me to quickly build a Hotel Tax Report. We collect for VRBO and Direct bookings so we have to remit, but Airbnb and Booking.com collect and remit. Would be nice to filter those channels out of the reports. Would be helpful in other reports that are channel specific as well. Thanks!
11 votes -
Primary contact on Booking.com
The primary contact on Booking.com needs to be the booking agent not the Admin of the Hostfully Account.
At least remove the syncronization so we can enter the good information because when I make the change it went back the next day.The customer contact me instead of the agent. It doesnt make sens.
13 votesWe have added a picklist on the property main settings to select the primary contact for each property. More can be found in this help article.
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Allow control over system template automation
System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.We need to have more control over these and should be able to turn off the automatic feature.
51 votesThis feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.
Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.
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Enhanced Reporting - Make "Last Month" a quick default
When you run a report, the quick options for dates are "Last week" or "This week". I never use those. By far the dates I'm using most frequently are for "Last Month", so I would like to see that as an option.
10 votesThis was released in February 2023
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Sent messages should not be unread
Messages I send are bolded making me think I have a new message from a guest when it was just mine. Having to clear all of those is time consuming.
3 votes -
Create report copy ability with enhanced reporting
I regularly find myself wanting to copy an existing report (say the Monthly Owner Report), make a small change, and save that as a new separate report. In these cases, it would often be very difficult to recreate the report from scratch, since the report I want to copy has been changed so much from the base owner report.
2 votes -
Schedule enhanced reports to be automatically sent via email
Enhanced reports should be scheduled to be AUTOMATICALLY sent via email (to owners, etc).
5 votes -
Add flexibilty and logic capabilities to Owner's Statements
I would like to customize my owner's statments and select how I want my commission calculated. It would be nice for property managers to apply their own logic to the report for the owner's commission column. I manually manipulate the data in excel and it would be nice to have some basic functionality in Hostfully that directly feed into the owner's statement.
For example in my agreement with my owners, the commission is calculated off the rent minus platform fees. Each PM has a different arragement with owner so we need flexiblility in these statements. I spend a lot of…
5 votes -
Allow additional customization of pre-arrival form
Current form only allows you to add additional fields. We should be able to edit the form to include/exclude certain information. For example, I would disable the flight information field since that's not relevant for me.
3 votes -
Financial Report THIS YEAR Option
I use Financial Reports Export often for what is booked this year.
The quick choices are THIS MONTH and LAST MONTH.
I use THIS YEAR a lot so have to constantly choose the dates which isn't always quick as it refreshes between each choice.
Can we have added a THIS YEAR and LAST YEAR quick option?
Thanks!
Rich6 votes -
Update how RELEVANT works in inbox for AirBnB Inquiries
We are missing inquiries from Airbnb as then you go to inbox, they don't show up when Relevant is selected. You have to choose ALL to see them and they are easily missed. I would think an inquiry is very relevant as it's potential revenue/booking.
5 votes -
Bulk edit days of the week allowed for check in/check out
As a company we only allow check in and check out on certain days, and that applies to all the properties we manage. We want to be able to change those settings once and apply it to all properties rather than updating each property individually.
5 votesYou can now bulk edit days allowed for check-in. Please see the screenshot attached on how to proceed.
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