254 results found
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Make a preview of email that are scheduled and been sent already
This would help with testing the emails as you could see the email that is going out even before it's been sent, so this would help with all mistakes when setting up all emails.
15 votes -
Reveal Sub units once opening the new Central calendar without clicking on the expand icon of the master one
Regarding the new Hostfully Central calendar, for the sub units, I would like for it to open with sub-units open the first time so i don’t have to load the page twice.
13 votesThis feature was released along with the master pricing calendar in september 2023
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Quick Replies for Mobile App
Like Airbnb, Quick Replies for Mobile App so we don't have to rewrite the same message over and over
13 votesThis is now available on the mobile thanks to the Template Picker feature:
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Filter of the report
The first issue I have is with the date range on the owner statement report. I found out it is based on check in not check out date, which is the industry standard for property management. This needs to be fixed. When I choose 4/1 to 4/30, it should be guests that checked out between those dates. This is how the owners are paid for the month, based on check outs.
13 votesForgot to update this ticket, but this was released in February 2023.
Now in Enhanced Reports, you can setup the date type filter where you can choose on what type of date you want your report to be based off: check-in date, check-out date, occupancy date, etc
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Primary contact on Booking.com
The primary contact on Booking.com needs to be the booking agent not the Admin of the Hostfully Account.
At least remove the syncronization so we can enter the good information because when I make the change it went back the next day.The customer contact me instead of the agent. It doesnt make sens.
13 votesWe have added a picklist on the property main settings to select the primary contact for each property. More can be found in this help article.
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Create a list view of jobs and their acceptance status, sort able by creation date and job date
Currently, if you create 2 jobs on the same date, there is no way to find the 2nd job. Only one job shows up on the date in the calendar view and there is no list view.
Also, something indicating job status (accepted or pending) on the calendar view would be awesome. Thanks
13 votesThis is now in production: when 2 or more jobs are falling on the same day, the tooltip will indicate how many jobs are overlapping, and a click on the job dot will open a modal where you can select the job you need to view/edit.
See attached screenshots.
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Auto Reply Feature
An auto reply is a template reply that is automatically sent back to a guest inquiry or comment via the inbox. This is an important feature for guest customer service on a direct booking website. It is possibly even more important on third party OTAs like AirBnb that track host response times as host response time is one SEO metric and affects the host's listing search rank position on the OTAs. When we get over night inquiries for example, it is helpful to have an auto reply that tells inquiring guests that we got their message and will be in…
13 votes -
Import Booking.com reservation commission
Booking.com reservation commission should be imported & there should be a field for this in the Enhanced Reporting just like Airbnb Host Service Fee. Sometimes I choose to pay more commission so that BDC boosts my ranking on specific dates. This makes it hard for me to show the correct Booking.com reservation commission in the Enhanced Reports.
12 votes -
Templates: Allow variables in the subject line
I'd like to be able to use variables in the subject line. Right now it's not possible.
12 votesThanks for your interest in this feature. Good news - we now support variables in the subject line of the message.
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Google Travel as a channel
Integration for Google Travel
12 votesThis channel is now live on Hostfully.
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Bunk Beds as 2 Beds
Currently, Hostfully's API considers bunk beds to be 1 bed. This maps to Airbnb as 1 bed and Vrbo as 2. It seems like an easy fix to have Hostfully's API actually show bunk beds as 2 beds in their interface.
11 votesEntering this as a bug in our bug tracking system and closing this, as this is not a feature request. Thank you for reporting, this will get fixed shortly.
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Enhanced Reporting - Allow filter or tags by "Channels"
I love the new enhanced reports. I created a report that would allow me to quickly build a Hotel Tax Report. We collect for VRBO and Direct bookings so we have to remit, but Airbnb and Booking.com collect and remit. Would be nice to filter those channels out of the reports. Would be helpful in other reports that are channel specific as well. Thanks!
11 votes -
A notification when a message is received
We find it hard to monitor new messages since there's no notification when a message is received. It would be best is there is a sound option or a push notification when there's new message receive even if the tab is not open at the moment of receiving the message.
11 votes -
11 votes
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Remove character limit for reviews manually inputted
When manually inputting reviews collected from other platforms, there is a character limit. Most of my reviews don't fit, making it necessary for me to edit the review - and then it becomes something I wrote, not the guest.
11 votesWe now removed the character limit on reviews entered into the platform. Thank you for your patience.
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allow cancellation policies to be edited PER PROPERTY, as well as per platform (on vrbo)
This IS possible on Airbnb, but currently on Vrbo you have to set the same cancellation policy across the board on all properties.
11 votes -
Direct booking site support for multiple languages
I want to have the option to translate the direct booking site in france
10 votesThe new Direct Booking Site is now available in: English, Spanish, French, Portuguese, German and Polish.
Please let us know what other language would be important for you.
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Enhanced Reporting - Make "Last Month" a quick default
When you run a report, the quick options for dates are "Last week" or "This week". I never use those. By far the dates I'm using most frequently are for "Last Month", so I would like to see that as an option.
10 votesThis was released in February 2023
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Allow ability to edit archived airbnb reservations
Right now, if you need to send a discount to an airbnb guest in the resolution center, it will not update in your statement in Hostfully. This will cause error in all reporting for the remainder of the month/year. Same if if the guest opts into a fee after they have arrived. We need to be able to manually edit our statement in Hostfully after a guest arrives or departs.
10 votesOrder adjustments have been released.
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Owner blocks should be recognized as a reservation
Right now owner blocks do not appear in Breezeway at all--the dates look like they are not being used by anyone. If Breezeway recognized owner blocks I could set up cleanings to automatically schedule after an owner stay, and my housekeepers would know they need to complete the cleaning prior to the owner arrival in a timely way.
It's because the owner blocks are just blocks, not reservations from which other integration software can pull the information.
10 votes
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