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492 results found

  1. Allow owners to choose if they need a clean during their stay and if so, the cost is added to their statement.

    5 votes

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    1 comment  ·  Owner Portal  ·  Admin →
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  2. Include current Stays in the Pipeline filter "Relevant/Arrival Date".

    Current Stays are Relevant and useful when looking at the upcoming stays list.

    I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.

    3 votes

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  3. Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.

    A view within the property itself to see which triggers are associated with it would make it very quick.

    5 votes

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  4. For a UX perspective, the calendar view is the most likely to be used when managing a large number of properties. The reservation card that is accessible from the calendar should include every available function and piece of information pertain the the guests visit.

    This card should include the Pre-arrival form info, the payment status, any deposits made, remaining balance, scheduled payments, scheduled messages, etcetera.

    At present, there are a number of features that are only accessible from the Pipeline. (i.e. cancelling a reservation, marking a reservation as paid, viewing the pre-arrival form, and recording a payment).

    Because our company…

    2 votes

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  5. On the Booking page, can you move the link placement of "show details" to be directly under the quoted rate? Guests who want the rate breakdown overlook this awesome feature because the Book Now button is more prominent. Then they click the Book Now to see the rate breakdown when they are just trying to figure out date and rates.

    4 votes

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  6. It would be great if I could change the lead status (like it is on the pipeline) when I am going through the calendar view. For example mark it as paid, etc.

    3 votes

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    4 comments  ·  Calendar  ·  Admin →
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  7. Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)

    2 votes

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  8. I'd like to have A-Frame as a property type added - it is a filter on AirBnB, but not on host fully.

    1 vote

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  9. Waivo integration. Waivo is a damage protection product sold by a subsidiary of Loyds of London. It would be great if they could see which reservations paid for the damage protection and charge us behind the scenes for that. This is also a revenue generator for the hosts as we can over charge the damage waiver and collect the difference (guest pays $50 for a $30 damage waiver, host keeps the difference)

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  10. I get a typical enquiry from VRBO guests requesting a discount/offer for longer stays. AirBnB allows the option to offer a discount, special offer, but Hostfully integration with VRBO does not. The work around puts the guest out and depends on gaining a lot of trust.

    8 votes

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    1 comment  ·  Channels  ·  Admin →
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  11. Can we Add a Field for rental rate non inclusive of tax in the API quote response ?

    1 vote

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    0 comments  ·  API  ·  Admin →
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  12. 2 votes

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  13. There are a suite of additional settings within Airbnb that are NOT accessible via Hostfully. Things like weekly and monthly discounts, pre-booking message, creating a customized listing link can only be modified by un-syncing the listing and editing it through Airbnb.

    5 votes

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    2 comments  ·  Channels  ·  Admin →
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  14. I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.

    3 votes

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  15. When a guest goes to book on the direct booking site, if they enter a date range that goes beyond the Maximum Night stay (property Main Settings), then hit Book Now, they get this message: Maximum stay requirement is not met. That does not specify the requirement, the way the Min Stay is displayed.

    It would also be great to be able to customize a message there, and have it displayed before they hit book now, so they can see that requirement.
    Ex., the max stay is 30 days, but we want to include a message that states something like,…

    1 vote

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  16. Include stays in which the deposit HASN'T yet been returned under 'RELEVANT'. Because there is still a relevant action to complete before the stay is closed.

    It's easy to miss deposit returns when users have to scroll through 'ALL' to find the stays which need Deposit Return action.

    3 votes

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  17. There is no difference in figuring out if its an inquiriy or booking, as both of them are populating in the UI Dashboard. It says we have to go to pipeline to check, but it should more straightforward to let us know at the Dashboard itself if it is a booking or inquiry. Probably have a separate tab from inquiry and booking, so it doesnt get confusing. People can get excited thinking its booking but ends up being just an inquiry. Thank you. Hopefully this is implemented.

    2 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  18. I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.

    9 votes

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    1. Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings…

    2 votes

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  19. At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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