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1267 results found

  1. We want to edit the text "deposit payment" on the payment link because we are charging guests the full amount at reservation: https://prnt.sc/jTsWNIenwjbg

    1 vote

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  2. Formula could be:

    Owner Payout = Gross Nightly Rate Revenue - PM Commission % - Service Fee
    (base on channels)

    or

    if airbnb, owner payout = rent * (1-commission%)- airbnb host service fee
    if VRBO, owner payout = rent * (1-commission%)*(1-15%)

    etc...

    2 votes

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  3. I would like to have the option to set a payment reminder internally so that I can remind myself to send the balance request email

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. After create local recommendations under "properties", there is no possibility to edit the recommendation. If we need to delete a specific recommendation, we need to reach out support and ask them to remove, which doesn't make sense that we can add, but we cannot delete.

    3 votes

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  5. Please change the name to help all owners! Discount code gives guests the idea that they should get a discount no matter what. Promo code gives guests the idea that there must be a promotion going on and they either qualify for it or not based on being a previous guest, time of year, special event, etc. They also are more understanding if there isn't a code available. Please vote! :)

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    28 votes

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  7. Ability to add Custom Rules from VRBO. There is a Custom Rules Section in VRBO and we can put it there but Hostfully overrides that. We want a way for the Custom Rules not to be overridden by Hostfully in VRBO.

    1 vote

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  8. On the complex condition trigger which sends out check-in details.
    I need the condition when Superhog checks have been made then send out the check-in details.

    3 votes

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  9. I want to set Turns over days for a specific time of year so I can offer our cleaners more proper days off during holiday time.

    2 votes

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  10. Have the ability to set at least one of the description fields by channel. For example, if I want to put something in my description to show on Vrbo and my Direct Booking site, but NOT on Airbnb, it would be great to have the ability to show/hide specific content to specific channels.

    6 votes

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  11. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    27 votes

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  12. I'd like to send a mass message to all guests who are currently in-house. I live in a place where earthquakes are something usual, and I'd like to send a message to every guest who is in-house whenever an earthquake happens

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  13. We want a backup report system where we are able to trace rates going back to 3-6 months ago and also for our records as well to see our rate patterns on how we increase and decrease rates.

    1 vote

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  14. At the moment, for special offers that came from a pre-approval lead, the management fees and pet fee was included directly to rent total.

    Now, when pulling the report, we couldn't pull the breakdown of Management fee and pet fee for this booking. I'm thinking of the Fees/order adjustments but I can't come up with an idea to make the rent total to be reflecting the correct amount.

    1 vote

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  15. I would like to have more triggers on Zapier (for example: New Inquiry). Current triggers with Zapier are limited:
    - Cancelled booking.
    - New Booking.
    - Updated booking.

    2 votes

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  16. The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.

    Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  17. Allow complex conditions for triggers relating to incoming messages. For example, messages from non-airbnb platforms trigger a SMS to the host.

    2 votes

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  18. Since emails are not provided in Airbnb leads, so it keeps error when we send "Checkin instruction" every time on Pipeline.

    I want to be able to send checkin instructions for Airbnb reservations from Pipeline that will go to Airbnb inbox.

    2 votes

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  19. As a VRM, I would like to have Nextpax logo in the leads in Pipeline page if leads come from Nextpax channel.

    2 votes

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  20. Add a trigger "same day checkin" for complex condition.

    I had a guest schedule a booking on the same day as their checkin, however, it was after the time period set for my checkin instructions to be sent to them. I had to manually send my instructions to the guests since my checkin instruction email is sent 24 hours prior to their arrival.

    5 votes

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