Model the direct booking checkout to be more like Airbnb. Allow pets to be entered on the first screen instead of after the fact as an upsell. Add a note under "book now" that indicates the guest won't be charged yet. Add a separate inquiry button so if the guest has a question they can be sure they are submitting it and will get a response. Currently with instant booking turned on, the host gets a notification every time someone clicks book now (but doesn't complete the reservation), but the guest is not aware of that and not expecting any type of follow up.
Matt Nelsom
supported this idea
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Model the direct booking checkout to be more like Airbnb. Allow pets to be entered on the first screen instead of after the fact as an upsell. Add a note under "book now" that indicates the guest won't be charged yet. Add a separate inquiry button so if the guest has a question they can be sure they are submitting it and will get a response. Currently with instant booking turned on, the host gets a notification every time someone clicks book now (but doesn't complete the reservation), but the guest is not aware of that and not expecting any type of follow up.