107 results found
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Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement
Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.
It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.
1 vote -
Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs
PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.
Current pain points:
PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.…
1 vote -
Support Booking.com Photo Tags
Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.
Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.
2 votes -
Add a feature that will allow a host to block a specific person or group from renting again across all channels.
We've had 2 renters leave our cabins in disastrous condition. We do not want to rent to them again. We are set up on channels with instant booking but do not want them to be able to book. We need a block feature.
1 vote -
Integrate with Tiket.com
Integrate with Tiket.com
1 vote -
Adding a specific date for Vrbo's Mobile and Member discounts
Would be useful to have the ability to configure specific dates for our VRBO's mobile and member discounts.
This is possibile within Vrbo but not while being connected with Hostfully.Also, VRBO confirmed this is supported by other PMS.
2 votes -
VRBO integration removes direct damage claim access and reduces host protection experience
Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.
When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.
This creates confusion and concern for hosts, as it feels like:
The claim process is no longer directly accessible through VRBO
The…1 vote -
Manage Booking.com Invoice Details from Hostfully or Prevent Booking.com Invoice Details in Extranet from Being Overwritten
PM would prefer that the invoice information in Extranet not be overwritten, as the listings may belong to different owners or countries and having separate invoice details is important.
3 votes -
VRBO USD Limitation for International Properties
VRBO operates in USD, but many properties around the world are priced in other local currencies. In addition, some countries cannot use Stripe due to country-specific restrictions or agreements, which prevents certain properties from connecting to VRBO directly.
As a result, these properties often have to rely on iCal connections instead of a full direct integration. The downside is that iCal is limited and does not support full dynamic syncing, which can reduce exposure, efficiency, and potentially booking traffic.
A practical solution, which I have seen other PMS platforms implement, is to allow the system to take the property’s base…
1 vote -
Import questions made by potential guests in BDC listing
import questions made by potential guests in Booking.com listing
1 vote -
group booking should not allow guests to book both master and sub units at the same time
We have Booking.com group booking where guests can book both master and sub units and it exceed our max guest ability. It should not allow guests to book both master and sub units at the same time when it comes to group booking
1 vote -
send links via VRBO
When communicating through Hostfully and it is a VRBO guest communication- I can't send a link to another vrbo property via hostfully. I have to go through the VRBO messenger.
2 votes -
Support for Multiple Rate Plans via Hostfully Integration with VRBO
Currently, my rates are synchronized through Hostfully, and I do not have access to the calendar panel in VRBO. This means I can only configure pricing within Hostfully.
However, Hostfully only allows mapping a single rate plan to VRBO. As a result, guests can only see and book one price option.
Use Case Example:
I manage a property where I would like to offer two different rate plans:
Standard Rate Plan
Price: €100
Includes standard cancellation policy (eligible for refund under defined conditions)
Non-Refundable Rate Plan
Price: €70
Fully non-refundable (no refund if the guest cancels)At the moment, with…
1 vote -
Import a refund amount from the Marriott bookings to Hostfully automatically
Currently, if there is a refund on Marriott, it is not reflected on Hostfully booking, causing a discrepancy in the booking value between both platforms. It would be great if the refund amount were automatically reflected in the Hostfully booking whenever a refund transaction occurs on Marriott.
1 vote -
hopper
’m curious if anyone here has worked with Hopper Homes yet? (https://hopper.com/travel/homes) Their travel app is huge with younger travelers and seems to drive a ton of bookings. It would be amazing if Hostfully could eventually integrate with them — feels like a great extra channel for all of us to tap into.
1 vote -
Import tax_withholding_amount and tax_withholding_details for Airbnb reservations
Please import taxwithholdingamount and taxwithholdingdetails for Airbnb reservations.
1 vote -
1 vote
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Move Crafted Stays into the channel section so that we could have a rate multiplier for our direct booking pla
Can Hostfully to move Crafted Stays into the channel section so that we could have a rate multiplier for our direct booking platform?
1 vote -
1 vote
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2 votes
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