134 results found
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put in place to “auto-heal” after outages,
I experienced an outage of the guidebook product on May 04th, 2025, and my triggers all failed to send due to this event.
Next time there is a brief outage, I will end up in the same place. is there something that will be put in place to “auto-heal” after outages, otherwise, any minor outage and I have a problem.1 vote -
Organize manual cards
Can no longer organize my house manual because of the green wheel of doom that is never going away. Cannot access in updated Digital Guidebooks nor Legacy Guidebooks.
1 vote -
UNABLE TO REMOVE CATEGORY
Unable to remove Airport VIP from category section - Please assist
1 vote -
Add more languages to the guidebook
Please add more languages to the Guidebook!
Specific requests have been for:
Turkish and Thai2 votes -
Be able to remove from the GB the line: "Like this guidebook? Make your own"
Why should you be allowed to advertise for free on my branded guidebook that I pay you for?
2 votes -
Guest data integration - auto from guidebook to PMP?
Guest details entered on the splash page of the guidebook be automatically imported into Hostfully PMS and synced with StayFi. Currently, the data is stored in the guidebook but not transferred to Hostfully or StayFi. Manual is old news.
1 vote -
Report for purchased service via Guidebook Marketplace
Ability to run a report for extra services guest has purchased through Guidebook Marketplace and it should include guest name, guest email, phone number, amount of guest paid, service name, time start/ time end and note, etc.
At the moment, I cannot see the extra service guest has purchased, neither from Guidebook Marketplace nor from PMP booking breakdown.
1 vote -
Sorting Recommendations behind the scenes
Being able to filter the recommendations when you are sorting them behind the scenes would be very helpful. currently you can search for the category but as soon as you go into one and back it brings them all up again. purely for the editing side :)
1 vote -
Multiple categories for the same recommendation.
Allow recommendations to be added to multiple categories. For example I have a category for beaches and one for restaurants. I would love to have a category for dog friendly places- but it would include some of the places from the beaches and restaurant categories.
1 vote -
Splash screen - variables
GB variables to take info from spash screen feature like First name
2 votes -
Reduce space the map takes up on Guidebook
reduce the amount of space the map takes up on the guidebook
4 votes -
Option to remove the "buy now" option on marketplace
I want to remove that Buy Now button as I have created a separate payment link in stripe that I can provide in the marketplace listing for guests to pay. The idea is that, once a guest pays for an item, I have to inform them of a lockbox code to access the item, but that can only happen after the purchase is made
4 votes -
add a url link to a video I want a guest to view
I have a video on my google drive of how one uses a lockbox but I don't see a way to put on a url link on my guidebook page to watch the video
1 vote -
Add image to guidebook page
I have an image of a key lockbox and regardless of how I try to size it on my computer when I upload it to my check-in instructions page then it is huge and you have no feature to size on the page. I should be able to click on the corner and pull the mouse inward to size it smaller.
1 vote -
Guest Terms fix
Please fix the issue in "guest Terms". Ive received multiple complaints from customers that have had to enter their name and email multiple times to get access.
1 vote -
Check the unique custom URL key for all Guidebook accounts instead of in 1 account
Check the unique custom URL key for all Guidebook accounts instead of in 1 account
2 votes -
Change the default messaging of the Splash Page to a more polite message
The current default messaging to the Splash Page is: “Here’s everything you need to know. Read and accept our important terms & conditions to gain access”
In our opinion, that messaging comes across as so abrupt that it borders on being rude. It is not a hospitable way to communicate with guests. There is not even a “please” in it.
I'm surprised that a company like Hostfully who services the hospitality industry would use messaging like this and not allow us to change it.
One of the main reasons why we decided to use Hostfully was to capture email address…
1 vote -
Customize a receipt to send to guest after they make a purchase through marketplace
once a guest makes a purchase through the marketplace via stripe, is there a way to customize the payment confirmation or receipt they will receive once the purchase is complete?
3 votes -
Have more than 1 Marketplace account
Have the possibility to add more than 1 marketplace accounts to sell different items
3 votes -
E-mail list specifics
A way to edit e-mail lists by date or other notation to group lists without duplicating names when moving them to a crm
2 votes
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