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How can we improve the property management platform?

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13 results found

  1. Share ID and car details with Service Providers

    send the ID the guest upload in the pre-arrival information via a Whats app or E-mail to one of my service providers

    2 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  2. Cleaning fee by season

    6 votes
    received  ·  3 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  3. Different colors for leads in Service Provider portal calendar

    My cleaners see blocked dates as well as booked dates as the same color in Service Provider portal calendar, so they never know if its a check out or just a blocked date.

    It's much more helpful if we can have different colors for bookings blocks in SP portal.

    7 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  4. Be able to mark service provider's jobs as accepted or as complete in bulk

    2 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
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  5. Processing repayments to cleaners

    Payment processor for cleaners. I want to be able to pay my cleaners directly from hostfully/stripe automatically once a job has been marked as complete.

    5 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  6. Allow Service Providers to report issues and attach photos

    Give Service Providers, specifically cleaners, the ability to report to the agency any issues with a previous guest and be able to provide pictures and estimates of remediation, within Hostfully, so that they are all linked, instead of having to do this outside Hostfully.

    12 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  7. Support a Service Provider having more than one Agency relationship

    My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes
    0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  8. Add sorting to the Service Provider job list and allow filtering by dates

    From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    9 votes
    received  ·  0 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  9. Add an at a glance view of services booked to the UI

    It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    5 votes
    1 comment  ·  Service Hub  ·  Admin →
    How important is this to you?

  10. Ability to change the cleaning as per the weekends and weekdays and not the same all through the week

    Need the ability to change the cleaning fee for weekdays and weekends and cannot be the same for the whole week.

    1 vote
    1 comment  ·  Service Hub  ·  Admin →
    How important is this to you?

  11. Create mid stay clean jobs

    It would be great to create a Mid-stay clean that could be done easily by adding the time-specific trigger for job creation.

    in our example, we offer a mid-stay clean for guests who stay more than 7 days.

    26 votes
    4 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  12. Service Providers- PM's need notification when a job is 'declined' or pending

    When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
    Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.

    Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
    Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?

    Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?

    19 votes
    3 comments  ·  Service Hub  ·  Admin →
    How important is this to you?

  13. Add internal notes fields in the owner and service provider sections under property settings

    "Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
    These fields would be to enter useful information on provider services, hours, etc.
    Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc

    13 votes
    3 comments  ·  Service Hub  ·  Admin →
    How important is this to you?
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