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  1. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  2. When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
    Show a breakdown of Payment and invoice amount.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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    We can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.

  3. The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.

    1 vote

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  4. I would like to adjust those following:

    On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.

    1. On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  5. We'd like to cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level. For now, it's not possible.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  6. Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.

    We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.

    4 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  7. Automatic PayPal invoices for vrbo and independent bookings

    3 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  8. When running an owner report, the total reflects the entire cost of the reservation. When a guest stays for 2 or more months, Airbnb breaks up your payouts in 30 day increments. I would like to pay may owner's what I actually received for that month. If I pay the entire reservation and the guest cancels mid-stay, I would have to ask for money back from the owner. The Transaction History also accounts for guest resolutions. i.e. charges for damage or refunds for guest inconveniences.

    2 votes

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  9. We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
    Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
    As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.

    5 votes

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    2 comments  ·  Payments  ·  Admin →
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  10. It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.

    9 votes

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    2 comments  ·  Payments  ·  Admin →
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  11. several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  12. If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  13. A guest should be able to pay more than the minimum payment required at registration

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  14. When adding nights to an existing stay, allow a time duration to allow them to pay or else the addition is cancelled.
    Same as the HOLD duration.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
    Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  16. IDEAL is a common payment method in the Netherlands.

    iDEAL is a single use payment method where customers are required to authenticate their payment. Customers pay with iDEAL by redirecting from your website, authorizing the payment, then returning to your website where you get immediate notification on whether the payment succeeded or failed.

    0 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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