5 results found
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1 vote
This already exists. If the guest enters a message in the booking widget, this message automatically shows in the inbox as the first message in the thread.
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Ability to continue to use Hostfully's unified inbox when properties are unlisted
We are applying for a permit with the city for one of our properties, and we are supposed to not be actively advertising throughout that process but we have active bookings we need to continue to communicate with.
1 voteFor this you can simply keep your property active but turn your channels off.
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Automatic Reply in inbox
To have a function/trigger that allows an automated message to be sent to guests once they send a message in the inbox.
1 voteThis is already provided though Triggers.
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Ability to click on guest name in Inbox to immediately pull up reservation details
Right now, when there's a message in the inbox, you cannot click on the guest's name to pull up the reservation details. It is super time consuming to have to then go to the pipeline, find the reservation and then look it up.
2 votes -
Initial message guest sends through to appear in inbox
It would be good if the initial message a guest sends through when they book the property through a third party platform appears in the inbox thread like it would on Airbnb. So you don't have to go looking for it under the guest Notes section.
4 votesThis is already the case - messages sent by guests appear in the Hostfully Inbox by default.
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