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  1. Repeat guest trigger condition

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    received  ·  2 comments  ·  Property Management Platform - Web » Templates and Triggers  ·  Admin →
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    Ade Owoaje commented  · 

    We have numerous repeat guests who come to our properties.

    Sending them the same generic emails and requesting all their details every time they come makes us look unprofessional. This is a straightforward fix to 1, highlight that this is a possible returning guest and secondly, are we happy with their details?

    It should also apply to reviews as they keep getting the same generic email to leave a review.

    This can significantly improve the guest experience.