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231 results found

  1. When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

    27 votes

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  2. As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.

    Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.

    Thanks!

    16 votes

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  3. n Florida’s Gulf Coast, sea turtle nesting season runs from May through October. During these months, I’d like to automatically share turtle safety guidelines with guests by enabling a seasonal message trigger for reservations that fall within this timeframe.

    I think there are other templates that would benefit from seasonal triggers

    4 votes

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  4. Jobs linked to a booking should be cancelled automatically if that booking is cancelled. This is very helpful as PM may forget to cancel jobs manually.

    4 votes

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  5. Pm wants the system to automatically do this without going manually to change the language from the lead, just grab the preferences from BDC channel

    2 votes

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  6. Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.

    2 votes

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  7. Templates or trigger for Airbnb pre-approve. At the moment, there is no messages sent to guest when we Airbnb pre-approve the inquiry from Hostfully or the pre-approve is about to expire

    3 votes

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  8. It would be helpful to send how much the guest paid and per per-night pricing by SMS messages to the owner

    2 votes

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  9. While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.

    16 votes

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  10. It would be great to be able to trigger an early check in offer message when the cleaning job is completed.

    2 votes

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  11. They ONLY send a review reminder or a review request IF the guest has not yet written a review

    This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.

    32 votes

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  12. Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:

    1/ An instant trigger for the event of NEW_BOOKING,

    2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.

    However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.

    23 votes

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  13. We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.

    2 votes

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  14. 3 votes

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  15. I have a template to email myself info whenever a new booking comes in. It would be useful if there was a variable that was a link that would take me to this new guest/booking in my inbox.

    1 vote

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  16. For Example, Bob Smith is bringing 3 children and an infant. I would like to set a trigger to send him a message 4 days before he checks in to see if he needs a highchair.
    This message is just for Bob, not everyone who books a particular house, or channel, etc.

    If there is a way to do this please provide instructions. According to Flash there is not a way to do this already.

    Profile image for Flash the Sloth⚡
    Flash the Sloth⚡
    • AI Agent

    You can't set a trigger for one specific booking, but you can create…

    1 vote

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  17. In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret

    See screenshots
    The form: https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278408/49d698e6e8edb68acc29bc4e9dd9/image.png?expires=1750648500&signature=37b925f253961b94db0225bc38f4e496536d96b0a46841f44ac7b6de54f37cdd&req=dSUvFct5lYVfUfMW1HO4zfgN22zGgLtcSthH3tIO1GY2nQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583277891/41e2a0c096e1fe23159f634d1e33/image.png?expires=1750648500&signature=bab15f1f9f12c33fb482f37effa3176553bbfaa362c22bcd884c7f1513e6882e&req=dSUvFct5molWWPMW1HO4zdLZ%2Bo6t%2FYP7XgK%2Fh%2F0GTZgpSA%3D%3D%0A

    While the resulting completion is out of order as below

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583279170/eac68b51b70374f1cdf54cb93b9a/image.png?expires=1750648500&signature=03c05798889dc51cf249856f53f5208d72eb4a55d8b2583528c46a60018b5a06&req=dSUvFct5lIBYWfMW1HO4zYkHezmQDEQeusgKmNUeVCLfrQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278951/1d9e86603999859bce1751cecef1/image.png?expires=1750648500&signature=62b7d3b6608493ff79dbd70974bd7b8aa57a2738dc91a22e69523a16b60d70c0&req=dSUvFct5lYhaWPMW1HO4zYF%2BoXz5lFfCAxIcKIXpXa9E9Q%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583225878/74f3d4cebe0fd54b37abbd035dcd/Arrival+Information.png?expires=1750647600&signature=933427f6909c8babb2e555aa3ea47c57518b3e20ae0d9701539be31ea075f831&req=dSUvFct8mIlYUfMW1HO4zXHcHnbRjCVtl%2BmRLMtI1B2fvw%3D%3D%0A

    1 vote

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  18. The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message

    1 vote

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  19. It would be useful if a trigger option was to pick a particular guest to send a message to as apposed to all guests of a certain criteria

    1 vote

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  20. Add the condition[$ORDERTOTALDUE_DATE$] on triggers

    1 vote

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