292 results found
-
Clickable Links in Automated Trigger Messages
At the moment, when a trigger is set up to automatically send a message to guests, the links in that message are not clickable. However, if I manually send the same message through the inbox or pipeline, the links are clickable. This completely defeats the purpose of setting up automated triggers in the first place.
18 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
45 votes -
Translate the template variables to the correct language when populated
I have 2 templates: 1 in English and 1 in French. When I add the variable in the French template and send it to guests (with language as French), for example,
[$PROPERTY_LIST$], it doesn't populate the title of the alternative properties in French.6 votes -
AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews
Feature Summary:
Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrboHow It Works with a cometitor currently:
AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review…
5 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
16 votes -
create a variable to bring an image (a map of the unit location)
the ability to create a variable that can bring an image for a particular listing /unit
for example>a way to add an image (a map of the unit location) as a variable
2 votes -
Property-Based Access Restriction for Custom Templates
Currently, when a booking agent previews or selects custom templates, they can see all templates across the account, including templates belonging to properties they are not assigned to.
This creates visibility and organizational issues, especially for teams managing multiple properties with different communication workflows. I want to have the ability to associate custom templates with specific properties. When a booking agent previews templates, they should only be able to see templates linked to properties they are assigned to.
1 vote -
Order and edit fields on pre-arrival form
Add the ability to order the fields in the form and edit the xisting ones.
9 votes -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
7 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
4 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Ability to automatically sort templates & triggers in alphabetical order
Ability to automatically sort templates & triggers in alphabetical order
1 vote -
Bulk send an email trigger to multiple recipients in one thread.
Currently, triggers with multiple recipients are sent as individual individual emails. A feature to include all intended recipients in a cc: style email could help with guest registration at properties where more than one person needs to be notified.
1 vote -
Add channel condition to the New message in inbox trigger
Have the ablity to set up notifications for new messages in the inbox for guests from a specific channel.
1 vote -
Assign Trigger Recipients Based on Property-Cleaner Assignment
I manage multiple cleaners, and each cleaner is assigned to specific properties. Currently, when creating a trigger and selecting multiple cleaners as recipients, the notification is sent to all selected cleaners regardless of which property the booking belongs to. I want triggers to automatically send notifications only to the cleaner assigned to the property associated with the booking.
1 vote -
Bi-weekly trigger
We would like to have the option to do bi-weekly triggers for the recycle and cleanings for midterm rentals.
4 votes -
Trigger Condition for Reservation Property Changes
Add a trigger condition that allows property managers to receive notifications whenever a reservation is moved from one property to another.
1 vote -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes
- Don't see your idea?