236 results found
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Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
31 votes -
Date and Time Format Options for International Users
As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.
Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.
Thanks!
16 votes -
Seasonal Triggers
n Florida’s Gulf Coast, sea turtle nesting season runs from May through October. During these months, I’d like to automatically share turtle safety guidelines with guests by enabling a seasonal message trigger for reservations that fall within this timeframe.
I think there are other templates that would benefit from seasonal triggers
5 votes -
Add Travelstaytion to the list of channels in Trigger creation flow
no emails go out when bookings are made via travelstaytion and the option is not under trigger channels selection
3 votes -
Automatic service provider notifications when guests extend their stay so they know the service date changed.
Automatic service provider notifications when guests extend their stay, so they know the service date has changed.
3 votes -
Jobs should be removed automatically if a booking is cancelled
Jobs linked to a booking should be cancelled automatically if that booking is cancelled. This is very helpful as PM may forget to cancel jobs manually.
5 votes -
Create a variable that is a link that would take you directly to the booking
I have a template to email myself info whenever a new booking comes in. It would be useful if there was a variable that was a link that would take me to this new guest/booking in my inbox.
3 votes -
Automatically adjust the guest's language in Hostfully based on the preferred language in Booking.com
My guests on Booking.com can leave their preferred language when making reservations (e.g. German). However, when the reservation comes to Hostfully, the language is still English. I'd like this field to be automatically updated to the preferred language from Booking.com so that Hostfully can automatically send messages to guests in the preferred language. Right now I need to manually update the guest's language in Hostfully.
3 votes -
Allow triggers options to choose one specific booking by choosing the guest's name or [$LEAD_UID$]
For Example, Bob Smith is bringing 3 children and an infant. I would like to set a trigger to send him a message 4 days before he checks in to see if he needs a highchair.
This message is just for Bob, not everyone who books a particular house, or channel, etc.If there is a way to do this please provide instructions. According to Flash there is not a way to do this already.
Profile image for Flash the Sloth⚡
Flash the Sloth⚡
• AI AgentYou can't set a trigger for one specific booking, but you can create…
2 votes -
The submitted pre-arrival form (via Email and Pipeline Stay details) should be in the correct order (as in the form)
In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret
While the resulting completion is out of order as below
2 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
2 votes -
Ability to cc the owner email under "also cc these emails" for custom templates and triggers
Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.
2 votes -
Messages for Airbnb pre-approval
Templates or trigger for Airbnb pre-approve. At the moment, there is no messages sent to guest when we Airbnb pre-approve the inquiry from Hostfully or the pre-approve is about to expire
3 votes -
Be able to include variables for reservation pricing, such as order statement, to send SMS templates to owners for bookings notifications
It would be helpful to send how much the guest paid and per per-night pricing by SMS messages to the owner
2 votes -
Pet Based Trigger/Variable
A pet variable for use in emails (Airbnb, VRBO, and Hostfully) would be extremely helpful. Many housekeepers charge a pet fee, but currently, there’s no automated way to notify them—only manual updates, which also require giving them broader Hostfully access than needed. A pet variable could trigger alerts to both housekeeping and guests, streamlining communication and operations.
A pet variable for Airbnb, VRBO, and Hostfully emails would be extremely useful. Many housekeepers charge a pet fee, but currently there’s no automated way to notify them—only manual updates, which also require giving them more Hostfully access than necessary.
This variable could…
2 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
16 votes -
Ability to offer early check in once job's are completed
It would be great to be able to trigger an early check in offer message when the cleaning job is completed.
2 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
32 votes -
Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
…
23 votes -
Channel messages should work with leads that were attributed to Vrbo
We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.
2 votes
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