300 results found
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Clickable Links in Automated Trigger Messages
At the moment, when a trigger is set up to automatically send a message to guests, the links in that message are not clickable. However, if I manually send the same message through the inbox or pipeline, the links are clickable. This completely defeats the purpose of setting up automated triggers in the first place.
23 votes -
Translate the template variables to the correct language when populated
I have 2 templates: 1 in English and 1 in French. When I add the variable in the French template and send it to guests (with language as French), for example,
[$PROPERTY_LIST$], it doesn't populate the title of the alternative properties in French.7 votes -
AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews
Feature Summary:
Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrboHow It Works with a cometitor currently:
AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review…
6 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
45 votes -
Ability to combine "day of the week" AND a time-based condition for triggers
It would be very useful to have the option to combine the condition "day of the week" with another condition where the trigger is fired every X days.
In my case, I would like to send out a message every other week. I have a trash collection schedule that alternates between trash one week and trash and recycling the following week. I created two separate templates that provide instructions for my guest who are scheduled to stay over the designate collection day of the week. I want to be able to provide them with clear instructions.
Also, I believe more…
2 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
17 votes -
Ability to automatically sort templates & triggers in alphabetical order
Ability to automatically sort templates & triggers in alphabetical order
2 votes -
create a variable to bring an image (a map of the unit location)
the ability to create a variable that can bring an image for a particular listing /unit
for example>a way to add an image (a map of the unit location) as a variable
2 votes -
Property-Based Access Restriction for Custom Templates
Currently, when a booking agent previews or selects custom templates, they can see all templates across the account, including templates belonging to properties they are not assigned to.
This creates visibility and organizational issues, especially for teams managing multiple properties with different communication workflows. I want to have the ability to associate custom templates with specific properties. When a booking agent previews templates, they should only be able to see templates linked to properties they are assigned to.
1 vote -
Order and edit fields on pre-arrival form
Add the ability to order the fields in the form and edit the xisting ones.
9 votes -
Create a trigger to send an automated message if the rental agreement is NOT signed a certain amount of time before a guest stays
we are required to have our guests sign a good Neighbor contract by the city. We included in our rental agreement and we will not send check-in instructions unless the rental agreement is signed. It would be nice to have a trigger to send an automated message to the guest to remind them to sign it if it has not been signed within a certain amount of days before their stay.
1 vote -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
7 votes -
HOLD Reminder before expiring
Option to set a reminder before a hold expires, allowing the owner to follow up with the guest or extend the hold.
1 vote -
Ability to download the full submitted pre-arrival form with the House Rules agreement tick.
We need the full version with the House rules agreement tick to claim money from Airbnb.
1 vote -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
4 votes -
Separate the total rental amount on the Booking notification sent to the owners
We include the linen fee in the total rental amount to ensure renters cannot opt out of receiving linens.
As a result, the owner booking notification includes the linen fee as part of the total rental amount.
However, homeowners never receive the linen fee, as it is paid directly to the linen vendor.We'd like the booking notification sent to homeowners to separate these amounts so that it reflects only the rental amount (rent), excluding the linen fee. This would ensure the homeowner sees only the rental amount for the specific booking.
1 vote -
Automatically Reschedule Trigger When Conditions Are Met
Automatically Reschedule Trigger When Conditions Are Met, for example if the guest completes the pre-arrival form later.
1 vote -
Ability to use the variable [$NEW_MESSAGE_CONTENT$] with more trigger events
The variable [$NEWMESSAGECONTENT$] only works for the trigger event “New Message in Inbox”.
We would like for this variable to also work even with a brand-new inquiry.1 vote -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes
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