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70 results found

  1. Support multiple rate plans for Booking.com connection.

    We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com

    3 votes

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  2. Make Phone field mandatory on our Direct Booking site.

    43 votes

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  3. Currently, photos and beds assigned to the Common Space room type are not displaying correctly on Airbnb. This is due to Airbnb’s decision to sunset support for the common_space designation by July 2025.

    Please help update the common space mapping to align with Airbnb's update.

    5 votes

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  4. When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API

    3 votes

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  5. At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.

    5 votes

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  6. I want to be able control the order of Airbnb photo tour on Hostfully.

    10 votes

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  7. It would be highly beneficial to introduce a feature allowing users to create custom channels in Hostfully, beyond the standard ones like Airbnb or Booking.com. For example, users could add channels like "Reception Desk," "Travel Agency Partnerships," or "Corporate Bookings" to track more specific booking sources. Additionally, implementing color-coding options for these channels would allow for easy visual differentiation and streamlined data analysis at the end of the season. This added flexibility would make managing and analyzing bookings much more intuitive, especially for businesses with diverse booking sources.

    3 votes

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  8. To improve Airbnb synchronization: we'll need to add a channel setting for users to choose whether to delete rooms from Airbnb that don't exist in PMP during synchronization.

    2 votes

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  9. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    16 votes

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  10. 9 votes

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  11. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    12 votes

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  12. I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.

    7 votes

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  13. Allow Co-host payments on Airbnb for being shown at Order Details

    2 votes

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  14. Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.

    7 votes

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  15. Support more amenity mapping for Marriott AC

    Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)

    However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.

    In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.

    1 vote

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  16. Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field

    1 vote

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    Note that the platform already provides a way to do this by using services can you can propose for purchase to guests during the check-out flow: see https://help.hostfully.com/en/articles/2899851-upselling-items-from-your-direct-website-checkout-flow

  17. Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...

    7 votes

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  18. This option helps connect multiple Vrbo accounts. However, the user interface of this feature in Property Management Platform is not clear and user-friendly for property managers to understand its function. It should be located on the same Vrbo channel page, rather than Third-party agency dropdown and "Listed by" option under property Main Settings. I want this feature to work seamlessly as connecting with multiple Airbnb accounts.

    1 vote

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  19. We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.

    It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.

    3 votes

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  20. It's simple, they charge 5%, it would be nice to just be able to offset that in the platform.

    2 votes

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