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63 results found

  1. Make Phone field mandatory on our Direct Booking site.

    36 votes

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  2. Currently, photos and beds assigned to the Common Space room type are not displaying correctly on Airbnb. This is due to Airbnb’s decision to sunset support for the common_space designation by July 2025.

    Please help update the common space mapping to align with Airbnb's update.

    3 votes

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  3. At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.

    4 votes

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  4. I want to be able control the order of Airbnb photo tour on Hostfully.

    7 votes

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  5. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    14 votes

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  6. Allow Co-host payments on Airbnb for being shown at Order Details

    2 votes

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  7. 8 votes

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  8. I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.

    6 votes

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  9. Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.

    7 votes

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  10. Support more amenity mapping for Marriott AC

    Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)

    However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.

    In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.

    1 vote

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  11. Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field

    1 vote

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    Note that the platform already provides a way to do this by using services can you can propose for purchase to guests during the check-out flow: see https://help.hostfully.com/en/articles/2899851-upselling-items-from-your-direct-website-checkout-flow

  12. This option helps connect multiple Vrbo accounts. However, the user interface of this feature in Property Management Platform is not clear and user-friendly for property managers to understand its function. It should be located on the same Vrbo channel page, rather than Third-party agency dropdown and "Listed by" option under property Main Settings. I want this feature to work seamlessly as connecting with multiple Airbnb accounts.

    1 vote

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  13. We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.

    It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.

    3 votes

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  14. It's simple, they charge 5%, it would be nice to just be able to offset that in the platform.

    2 votes

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  15. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    7 votes

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  16. I want to block off dates on some channels didn't know if I could choose specific channels.
    For instance, NYE is a big night for us, I would love to only allow direct bookings to book vs all channels...especially the ones where we have to pay such commissions on.

    6 votes

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  17. At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.

    I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.

    5 votes

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  18. Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...

    5 votes

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  19. Reasoning is the cancellation policies are so limited with Airbnb that I really only want to extend the cancellation policy that Airbnb has only to those who discover us through Airbnb. With direct bookings I would prefer what we have listed in our current rentals agreements.

    2 votes

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  20. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    14 votes

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