22 results found

1. Creating a Trigger for an Owner Cancelled block

   Is there anyway in which an "event" such as "Owner Cancels Blocked Dates" can be added to Triggers and Templates?

   When a guest cancels a reservation we receive an email notification through a Trigger. However, when an Owner cancels a block we don't receive a notification. Twice we have had an owner cancel without letting us know so we did not cancel our housekeeping service for the owner stay.

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   1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
   completed  ·  Michele responded

   
   

2. trigger by non response time

   This is for auto replies that kick in by a time based trigger of non response to a guest inquiry. This is for Guest inquiries and also current guests.

   For example if a booking agent is really busy and 30 min has gone by and they have not responded to an inquiry. Then the auto reply would kick in so that the guest would get a response.

   Ideally we could set the time frame. 30 min is just an example.

   It helps a lot for OTAs like AirBnb that track how quickly we reply to inquiries.

   9 votes

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   completed  ·  2 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →