437 results found
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Let Cleaners View Booking Calendar in Service Hub
We’d love to see a feature added to the new Service Provider Hub that allows service providers (like cleaners, handymen, etc.) to view a read-only booking calendar showing check-in/check-out dates and guest count, without revealing guest names, contact info, or pricing. With the new app they are only able to view dots for assigned jobs and can no longer see all bookings. ( I put new view and old view screenshots below)
Previously, this was possible in the web-based version of the service provider portal, and it helped cleaners better plan around guest stays, even if they weren’t assigned a…
62 votes -
Service hub available on desktop
It will helpfull to have desktop providers version as the mobile app doesn't make sense for the way our employees manage their schedule with multiple vacation rentals all using different systems.
11 votesGreat news! The Hostfully App is now available on the Mac App Store for macOS 15 and up.
You can easily download it here to log in to your Hostfully PMP or Service Hub account and get the same features as you would get on your iOS app but on your big monitor!
For more details, you can refer to this article: https://help.hostfully.com/en/articles/8092195-download-and-log-in-to-the-hostfully-app#h_da3c7a6db5
P.S. We are still working on the Hostfully App for Windows. Stay tuned!
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Remove the "Sign Up For A Free Hostfully Account Here" from the direct reservation confirmation
big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.31 votesWe have removed all references to the guest portal.
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Import Airbnb messages from secondary guest to Hostfully Inbox
At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.
65 votesThis feature is now released to production.
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Separate Inbox thread per booking for guests with multiple bookings
At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.
I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.
125 votesThis feature has now been released.
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Fully support Airbnb photo tours with all room types
AIrbnb now has PHOTO TOUR.
In Hostfully it appears to map from "Where you will Sleep" in a photo.
Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
It is now a way to setup the Photo Tour.
If you set it up directly on Airbnb, the next sync will override it and it will be undone.
Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
Can you update the description to show Photo Tour Mapping not where you will sleep and…37 votesGreat news! Hostfully now supports all Airbnb room types when adding new rooms - right from within the platform.
Previously, certain room types had to be created directly on Airbnb. Now, when you add a new room in Hostfully, you'll see the full list of Airbnb-supported room types available to choose from and can easily set up Airbnb Photo Tour in Hostfully!
More details on how to manage your Airbnb Photo Tour here: https://help.hostfully.com/en/articles/6590229-manage-your-photo-tour-on-airbnb
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Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
8 votesHi all,
We have it updated.
- If there is no previous message in the thread - the messaging channel would be default to the one based on the lead
- If there is a previous message in the thread - the messaging channel would be default to the one based on the last messaging channel used in that last message
Thanks to your contribution and support!
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Ability to set preferred name as sender of messages
On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used
6 votesHi everyone!
After checking, we would like to confirm that, even though Hostfully Inbox shows your legal name as the sender, Airbnb guests will still see your preferred name in the Airbnb Inbox, if you set it up there.
Rest assured that they won't be able to see your legal name.
If you have any questions, feel free to reach out to our support team. Happy hosting!
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Allow discount code creation via API
I would like to create a form that guests fill out at checkout, indicating that they completed basic checkout tasks in exchange for a discount code for a future stay. I have someone ready to build the application, we just need access to create a discount code via API.
7 votes -
Accurate booking value in owner portal calendar
In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.
Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.
The calendar in the property managers…
47 votesHi everyone! We'd like to inform you that the booking price that owners see in the Owner Portal has been updated!
When you allow your owners to view the price of the booking, they will now see it with total rent + taxes (if you set up for your owners to collect and remit taxes - if not, they won't see taxes) minus agency commission, channel commission, and any payment processing fee.
For more details on how to configure the permissions for your owners, please refer to this article: https://help.hostfully.com/en/articles/1594136-set-up-an-account-for-your-owner#h_237d74bdf6
Thank you so much for your patience while we work on this. Happy hosting!
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Not sending amenities related to enhanced cleaning to Vrbo
I recently received a Vrbo listing audit file that flagged the following warnings:
CLEANINGDISINFECTION is no longer supported.
ENHANCEDCLEANINGPRACTICES is no longer supported.
COMMONSURFACEDISINFECTANTCLEANED is no longer supported.To avoid these warnings, I’d like Hostfully to align with Vrbo’s updates by removing or discontinuing support for these amenities. This will ensure property managers no longer receive these notifications.
4 votes -
Select Lead Source for Manual Bookings
It would be great to select a lead source when manually entering a booking rather than it just saying it is from Hostfully. For example, a booking from a lead from FurnishedFinder and a booking from a lead from word of mouth both show up as "Hostfully" booking, whereas we would like to differentiate the groups to know specifically where our bookings are coming from.
6 votesThe exact source can also be sent via "referrer" or "notes" or "exterNotes" for better reference.
https://dev.hostfully.com/reference/createlead
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Ignore tax charge feature should apply for all the Taxes
Currently, the feature Ignore tax charge feature is only applied to the Rental Tax. It should be applied to all the taxes in the setting.
3 votesOn our new fees and taxes tab in property settings, you can apply an exception to all types of taxes, not just rental tax.
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Become a (channel) partner with Staywithstay.com (Scott McGillivray).
Scott McGillivray is an HGTV host who has a channel platform called Staywithstay.com. It's a funnel for direct bookings that takes advantage of his massive social media audience, marketing team, HGTV, and direct marketing campaigns. Hostaway, Guesty, and Ownerrez have all partnered to simplify managing your listings and communication.
2 votesPassed on the request to our marketing team and will close this ticket, as this is not product related.
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Service Provider is able to view the Property Maintenance Instructions note
The Service Provider is able to view the Property Maintenance Instructions note in the property details in the Service Hub
2 votes -
Improve how photos can be organized and re-ordered
The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.
I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…
71 votesHi everyone! We're excited to inform you that with the redesign of the property settings, now it's easier than ever to organize and re-order your property's photos.
For more details, please refer to this article: https://help.hostfully.com/en/articles/9770745-add-property-photos-in-hostfully
Thanks for your patience while we worked on improving this feature!
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Enhanced Photo Gallery Layout for Property Listings
Currently, the property photo section displays images vertically, one below the other. While functional, this layout can make it difficult to view the overall sequence or organisation of photos.
We propose implementing a gallery-style view, where 4-5 photos are displayed per row. This change would allow users to better visualise the sequence of images, organise them more efficiently, and easily select multiple photos for deletion or editing in bulk.
This enhancement would streamline the photo management process and improve the overall user experience.
4 votesThis requested layout has been completed. Thanks for the input!
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Pet Fee per pet for Channels (not Direct Bookings)
Be able to charge per pet on the other channels
33 votesGreat news! Now you can add a pet fee per pet, per pet per night and this works with Airbnb and Vrbo channels!
For more details, please refer to this article: https://help.hostfully.com/en/articles/6812445-create-a-pet-fee
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Support more Booking.com amenities
Support more amenities for booking.com
28 votesThis feature has been released to production.
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Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…31 votesHi everyone! Exciting news: now when an Airbnb booking gets canceled, if the guest receives a full or partial refund, that amount will be displayed in Hostfully as an order adjustment. This will make your reports more accurate.
To learn more about order adjustments in Hostfully, you can refer to this article: https://help.hostfully.com/en/articles/8128515-adjust-order-details-on-the-order-page
Thank you so much for your patience!
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