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  1. We’d love to see a feature added to the new Service Provider Hub that allows service providers (like cleaners, handymen, etc.) to view a read-only booking calendar showing check-in/check-out dates and guest count, without revealing guest names, contact info, or pricing. With the new app they are only able to view dots for assigned jobs and can no longer see all bookings. ( I put new view and old view screenshots below)

    Previously, this was possible in the web-based version of the service provider portal, and it helped cleaners better plan around guest stays, even if they weren’t assigned a…

    62 votes

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    completed  ·  13 comments  ·  Service Hub  ·  Admin →
  2. big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
    This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.

    31 votes

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  3. At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    65 votes

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    10 comments  ·  Inbox  ·  Admin →
  4. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    125 votes

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    13 comments  ·  Inbox  ·  Admin →
  5. I recently received a Vrbo listing audit file that flagged the following warnings:

    CLEANINGDISINFECTION is no longer supported.
    ENHANCED
    CLEANINGPRACTICES is no longer supported.
    COMMON
    SURFACEDISINFECTANTCLEANED is no longer supported.

    To avoid these warnings, I’d like Hostfully to align with Vrbo’s updates by removing or discontinuing support for these amenities. This will ensure property managers no longer receive these notifications.

    4 votes

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    completed  ·  1 comment  ·  Channels  ·  Admin →
  6. It would be great to select a lead source when manually entering a booking rather than it just saying it is from Hostfully. For example, a booking from a lead from FurnishedFinder and a booking from a lead from word of mouth both show up as "Hostfully" booking, whereas we would like to differentiate the groups to know specifically where our bookings are coming from.

    6 votes

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    1 comment  ·  API  ·  Admin →

    The exact source can also be sent via "referrer" or "notes" or "exterNotes" for better reference.


    https://dev.hostfully.com/reference/createlead

  7. The Service Provider is able to view the Property Maintenance Instructions note in the property details in the Service Hub

    2 votes

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    completed  ·  0 comments  ·  Service Hub  ·  Admin →
  8. The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.

    I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…

    71 votes

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    Hi everyone! We're excited to inform you that with the redesign of the property settings, now it's easier than ever to organize and re-order your property's photos.

    For more details, please refer to this article: https://help.hostfully.com/en/articles/9770745-add-property-photos-in-hostfully

    Thanks for your patience while we worked on improving this feature!

  9. 33 votes

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    Great news! Now you can add a pet fee per pet, per pet per night and this works with Airbnb and Vrbo channels!

    For more details, please refer to this article: https://help.hostfully.com/en/articles/6812445-create-a-pet-fee

  10. Support more amenities for booking.com

    28 votes

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    3 comments  ·  Channels  ·  Admin →
  11. I would love to have Weekly / Monthly discounts API between pricelabs and hostfully

    2 votes

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    0 comments  ·  API  ·  Admin →
  12. 1 vote

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  13. Improve the user interface and information display as well as ability to print of all analytics data. Allow the user to choose the periods with calendar dropdown. you should be able to see year over multiple year changes.

    1 vote

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  14. At the moment, for BDC channel, Hostfully does not yet support multiple transactions on a single order and only receive the first reservation via API.

    We enquire Hostfully to work with booking.com to resolve the tech issue moving forwards. You note that it’s rare but we’ve already had about 3 of these bookings in a short period of time. If 2 suites are booked with booking - then it should automatically show on the calendar, without having to manually blocking out the calendar or raising separate cleaning jobs.

    60 votes

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    15 comments  ·  Channels  ·  Admin →

    Now you can manage group reservations from Booking.com in Hostfully, in both the web platform and the mobile app 🤩

    When a Booking.com guest books multiple rooms in one reservation, you'll receive a group booking in Hostfully. Each selected room within the group reservation becomes a "sub-booking" with its own details. More details here: https://help.hostfully.com/en/articles/11509339-manage-group-bookings-from-booking-com

    We are working on adding more Pipeline actions for group bookings. Currently, if you want to make changes or cancel a group booking, you'll need to do that directly in the Booking.com Extranet.

  15. The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.

    14 votes

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  16. Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system

    4 votes

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    completed  ·  0 comments  ·  Channels  ·  Admin →
  17. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    59 votes

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    13 comments  ·  Calendar  ·  Admin →

    Great news: Pipeline actions are now available in the reservation modal!

    This means, whether you're on the Dashboard, Calendar, Inbox, or elsewhere, if the reservation modal is open, your Pipeline actions (e.g., record payments, send payment request, cancel a booking, etc.) are right there with you.

    For more details on Pipeline actions, please refer to this article: https://help.hostfully.com/en/articles/2043714-manage-a-booking-on-the-pipeline#h_e94327ec2a

    To learn how to take action on a booking from your Calendar, check this article: https://help.hostfully.com/en/articles/2627154-utilize-the-hostfully-central-calendar#h_ac709126ca

    To learn how to take action on a booking from your Dashboard, check this article: https://help.hostfully.com/en/articles/9034218-navigate-the-hostfully-dashboard#h_6ca8ff5596

    To learn how to take action on a booking from your Inbox, check this article: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa

    Thanks everyone for your patience while we worked on this. Happy hosting!

  18. When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".

    Please fix it as I just want it to look professional without errors.

    3 votes

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  19. the calendar list not staying expanded as it used to. It's definitely annoying to have to expand everything again each time you refresh the calendar (this limitation only applied to units for Multi-Unit Properties)

    7 votes

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    completed  ·  1 comment  ·  Calendar  ·  Admin →
  20. I'd like to have integration capabilities between Hostfully and Sifely Smart Locks. We use Sifely's lock systems to manage access to our properties, and I am interested in automating the process of generating and sending passcodes to guests.

    Currently, we manually generate a passcode for our guests after they complete the necessary pre-arrival forms and rental agreements through Hostfully. We would like to streamline this process by having Sifely automatically generate and send passcodes once Hostfully confirms the completion of these documents.

    Company's link: https://www.sifely.com/integration

    1 vote

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