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21 results found

  1. My rental requires specific pre-arrival registration form. This includes the names of each guest and wheter or not they are under 21, and for me to collect 5 pieces of data regarding each car that will access the community

    so I would like to be able to create the custom fields and then organize them in a simple table so that its a legible and usable form

    2 votes

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  2. At the moment, most of the templates are able to be disabled, but some of them are auto templates and couldn't be toggled OFF. The Pre-arrival form is one of them.

    I don't want these sent to the guest.

    I don't want Hostfully to automatically send ANYTHING to my guests.

    1 vote

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    The system already allows for turning off of all sytem templates that send automatically. Those who are not selectable are NOT sent automatically but manually by the PM, like "Sending a quote" to a guest (this is done from the interface by the user). The Pre-Arrival Form is never sent automatically, unless set up through triggers by the user.

  3. Add more functionality for triggers to apply to Owner Stays, that way we can communicate important info to the owner about their upcoming stay, remind them of the house rules, check-out time, etc. You'd think that owner's would remember all this stuff, but they don't.

    1 vote

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    1. we'd like an option to cc on the custom templates.
    2. include the email subject on custom templates.
    2 votes

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  4. I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.

    8 votes

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  5. I want to have the Variable to pull the VRBO listing URL into the custom template.

    2 votes

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    There is Vrbo URL variable per say, but it is easy to define this variable using Templates and Triggers > Custom Data. Create a variable of type [$VRBO_URL$], and for each property, just add the URL of your listing for this variable. You can then use the variable in your template and the system will automatically feed the right value for each property. https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data

  6. Be able to Edit Subjects in the system templates

    1 vote

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  7. Support more variables for SMS message such as: Rent, Night Rate, Cleaning fee, etc to provide more details via SMS for co-workers who don't use email frequently.

    1 vote

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  8. You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.

    2 votes

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  9. 3 votes

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  10. Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.

    https://help.hostfully.com/en/articles/5404021-custom-template-examples

    1 vote

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  11. When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.

    We want to use that because we work in multiple countries so we can send the specified email.

    1 vote

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    We already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.

  12. I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.

    1 vote

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  13. 1 vote

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  14. We want a trigger that works as an AUTO response to ANY guest message so we can acknowledge their message and buy us time to respond more fully.

    1 vote

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    Hello there. You can already use Hostfully triggers to respond to any messages you want, whether they are guest inquiries or even new messages hitting your Hostfully Inbox. Just create the message you want to acknowledge reception and tie it to any triggers.

  15. I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.

    18 votes

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    You can copy an image from another webpage and paste it into your template. The system will know how to just copy the URL of the image behind the scene and will display it when a message is sent.

  16. Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.

    For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.

    Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.

    21 votes

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  17. For properties that have a Request to Book, there needs to be an event in the triggers to send an auto email to the guest. For Airbnb, not sure on other channels, but when a guest tries to book but does not meet requirements, they can submit a Request to Book. Right after they submit the request to book, we'd like to be able to send the guest an email or Airbnb message saying that once they verify their ID with airbnb, then they can be approved to book. This is a function that Hospitable has with triggers for New…

    1 vote

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  18. Branding is a big deal for our company and I've worked really hard to have brand consistency. Some of the pre-done templates have Hostfully's brand colors and we want to be able to change the colors to our brand.

    1 vote

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  19. It would be nice to have a variable to total rent paid by a guest (prior to fees and taxes) for their stay that we can use in custom templates in which we want to communicate to an owner their total payout from a guest stay.

    1 vote

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