25 results found
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Manually Schedule Messages
I would like the ability to manually schedule messages without using a trigger.
3 votesOpen inbox and select your template to send, then open your Scheduled messages and delete the scheduled message.
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Customization of the pre-arrival form
My rental requires specific pre-arrival registration form. This includes the names of each guest and wheter or not they are under 21, and for me to collect 5 pieces of data regarding each car that will access the community
so I would like to be able to create the custom fields and then organize them in a simple table so that its a legible and usable form
2 votesThis feature is already available. Please see https://help.hostfully.com/en/articles/2869492-capture-guest-information-before-their-stay-with-the-pre-arrival-form
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Ability to toggle off ALL system templates
At the moment, most of the templates are able to be disabled, but some of them are auto templates and couldn't be toggled OFF. The Pre-arrival form is one of them.
I don't want these sent to the guest.
I don't want Hostfully to automatically send ANYTHING to my guests.
1 voteThe system already allows for turning off of all sytem templates that send automatically. Those who are not selectable are NOT sent automatically but manually by the PM, like "Sending a quote" to a guest (this is done from the interface by the user). The Pre-Arrival Form is never sent automatically, unless set up through triggers by the user.
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owner
Add more functionality for triggers to apply to Owner Stays, that way we can communicate important info to the owner about their upcoming stay, remind them of the house rules, check-out time, etc. You'd think that owner's would remember all this stuff, but they don't.
1 voteYou can simply do this by adding the owner's email as the guest email.
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custom templates: cc
- we'd like an option to cc on the custom templates.
- include the email subject on custom templates.
2 votesYou can already select multiple recipients when you create your trigger.
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The estimated date of the pre-arrival form should be completed automatically using the Leads info.
The estimated date of the pre-arrival form should be completed automatically using the Leads info.
1 voteThis is already the case. The pre-arrival form is prefilled with the checkin date and time.
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Delete scheduled message once booking is canceled
I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.
8 votesThis is already the way the system works.
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Variable to pull the VRBO listing URL
I want to have the Variable to pull the VRBO listing URL into the custom template.
2 votesThere is Vrbo URL variable per say, but it is easy to define this variable using Templates and Triggers > Custom Data. Create a variable of type [$VRBO_URL$], and for each property, just add the URL of your listing for this variable. You can then use the variable in your template and the system will automatically feed the right value for each property. https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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Edit Subjects in the system templates
Be able to Edit Subjects in the system templates
1 voteYou can already edit subjects in the system templates.
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More variables for SMS message
Support more variables for SMS message such as: Rent, Night Rate, Cleaning fee, etc to provide more details via SMS for co-workers who don't use email frequently.
1 vote -
You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
2 votesYou can already remove scheduled messages for a particular guest.
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3 votes
We already have a "Pre-arrival form submitted" event.
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Edit Hostfully default templates
Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.
https://help.hostfully.com/en/articles/5404021-custom-template-examples
1 voteYou can already edit the Hostfully default System Templates: just click on the English link to open the template, edit it, save, and that's it.
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5 votes
Just create a custom template with all the variables (data) you need to receive by email. Then create a Trigger of type "Complex Condition", with event condition "When Pre-Arrival Form is submitted", and associate that template to this trigger.
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Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire
Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.
If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.
4 votesYou can already set your pre-arrival form to collect phone numbers and/or email address, as per your choice.
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Add hold event for trigger
When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.
We want to use that because we work in multiple countries so we can send the specified email.
1 voteWe already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.
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Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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1 vote
This feature already exists. It is not called the sales agent, but booking agent, and you can dynamically send a message to the person in charge of the booking.
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Auto Response when any guest message arrives to acknowledge the message
We want a trigger that works as an AUTO response to ANY guest message so we can acknowledge their message and buy us time to respond more fully.
1 voteHello there. You can already use Hostfully triggers to respond to any messages you want, whether they are guest inquiries or even new messages hitting your Hostfully Inbox. Just create the message you want to acknowledge reception and tie it to any triggers.
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Photos in messaging templates
I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.
18 votesYou can copy an image from another webpage and paste it into your template. The system will know how to just copy the URL of the image behind the scene and will display it when a message is sent.
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