5 results found

1. Service Providers

   It would be much more easier if in the service provider portal there was a menu similar with the one of reservations where you would indicate the date, the property and the work that needs to be done since of course you have first created the provider to whom you will assign the job. The way the system works right now, initially you cannot edit a provider after you have created him, you cannot assign him more than one job and it is inconvenient to move from page to page to make a schedule when everything could simply work like creating a reservation with the only difference that the calendar will not be blocked. However, there should be the possibility of blocking a date/dates since some jobs requires the accommodation to remain closed.

   It would be much more easier if in the service provider portal there was a menu similar with the one of reservations where you would indicate the date, the property and the work that needs to be done since of course you have first created the provider to whom you will assign the job. The way the system works right now, initially you cannot edit a provider after you have created him, you cannot assign him more than one job and it is inconvenient to move from page to page to make a schedule when everything could simply work like… more

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   0 comments  ·  Service Provider Portal  ·  Delete…  ·  Admin →
   functionality exists  ·  AdminSteph (CTO, Hostfully) responded

   Hello Eleni,

   
   

   You definitely can block a date and still create jobs the day before and the day after (since blocks, like bookings, are considered nightly). See the attached image.

2. Hide guest name from Service Provider's calendar

   Ability to hide guest's name from Service Provider calendar as I see it's not necessary for them to see that.

   1 vote

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   0 comments  ·  Service Provider Portal  ·  Delete…  ·  Admin →
   functionality exists  ·  AdminSteph (CTO, Hostfully) responded

   Setting to uncheck is "Owner can view booking details" on the Owner Tab (Property Settings > Owner > Owner Permissions)

3. Be able to choose which service provider when creating a job

   So I have 2 cleaning provider. I call either one or the other depending on their schedule.
   When I create a job, I can select the service from a drop down list. Problem is the services have the same names for both cleaning providers and I don't know which provider it is.
   Logically I should be able to choose the provider first! and then the service.

   1 vote

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   0 comments  ·  Service Provider Portal  ·  Delete…  ·  Admin →
   functionality exists  ·  AdminSteph (CTO, Hostfully) responded

   Just name your services like "Cleaning by Roberta", "Cleaning by Miami Cleaners".

4. Access to Stay Details for Service Providers

   Service Providers need to be able to see the Stay Details page - this is where we add important notes about the customer's upcoming stay - altered check-in/check-out times, need a baby cot, sofa bed made up, VIP, accessibility needs.

   13 votes

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   functionality exists  ·  5 comments  ·  Service Provider Portal  ·  Delete…  ·  Admin →

5. Create a View Only option for Service Providers Calendar

   We have set our housekeepers up as Service Providers which is a great way to organize our cleaning and communicate the job requests with them! The only problem is that they have full access to our main calendar and have, on occassion, deleted cleans scheduled for other housekeepers. It would be great if the houskeepers could view the calendar but not be able to make changes.

   10 votes

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   1 comment  ·  Service Provider Portal  ·  Delete…  ·  Admin →
   functionality exists  ·  AdminSteph (CTO, Hostfully) responded

   The ability to share read-only calendars with service providers already exists in the Service Provider Portal. This allows PMs to share information about jobs, property information and calendar information in a read-only way. Service Providers can also accept jobs and mark them as completed. Please find all the information about this feature at https://help.hostfully.com/en/articles/2090895-creating-accounts-for-your-service-providers