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Property Management Platform - Web

Property Management Platform - Web

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How can we improve the property management platform?

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4 results found

  1. Booking.com - only confirm booking when guest paid

    So far I have had 4 reservations on booking.com. All 4 of them failed payment. I was only able to save 1 of the 4 by sending them a payment link for them to pay. the other 3 reservations never paid and blocked my calendar for their reservation dates until I was able to get them canceled the following day.

    It'd be great if you can add a setting for the hosts to choose either they want to "increase the conversion rate". We only want to have booking confirmation once guest paid.

    2 votes

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    0 comments  ·  Payments  ·  Admin →

  2. Automated refund for security deposit

    There's the option to automatically refund security deposit. However, I don't charge deposits, I only authorized them in Stripe, so I don't need this feature.
    It would be relevant to have a tick box to use or not this feature. Right now we can only choose the delay for refund.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
    declined  ·  AdminSteph (CTO, Hostfully) responded

    If you do not use security deposits, the system will not attempt to automate a refund and you will not have to deal with this feature.

  3. Do not require booking agent to sign the rental agreement when booking for a guest

    When a booking agent, or any other team member, books a reservation on behalf of a guest, like if they take the guest info and credit card info over the phone, it requires the booking agent to sign the rental conditions on behalf of the guest.

    It would be very useful to not require the booking agent to sign it and to leave unsigned, so the guest would have to sign it when they receive the link in the booking confirmation message.
    Currently, if the booking agent signs on behalf of the guest, the guest does not have ability to…

    2 votes

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    0 comments  ·  Payments  ·  Admin →
    declined  ·  AdminSteph (CTO, Hostfully) responded

    This is not the way the system is designed to work. The booking agent can create a quote in less than 1 minute and send a payment link to the guest, for them to book (so guest don't share their credit card information, can agree to the rental agreement and sign it).

  4. Security Deposit field should support any number

    It would be really helpful if the '% at Reservation' at the Property Level, for initial Deposit, could have any number entered there, instead of being restricted to just choosing '0 - 10 - 20 - 30 - etc.' from a dropdown menu.

    1 vote

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    declined  ·  0 comments  ·  Payments  ·  Admin →
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