91 results found
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Condition for security deposits paid for triggers
Condition for security deposits paid for triggers
3 votesThis condition does not make sense. If you require a security deposit, then the Booking Confirmed condition will only be met when the SD is paid for.
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Able to change the number of guests for Booking.com reservations
Able to change the number of guests for Booking.com reservations
1 voteUnfortunately, as of today, Booking.com does not provide an API to allow us to send # of guest alterations from the platform.
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Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
2 votesWe can not reproduce this problem.
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Sync button for all channels at once
Sync button for all channels at once
1 voteThis is not a feature we can provide because we are constrained by API call quotas from channel partners.
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More frequent sync with Booking.com
Make the sync with BDC more frequent. Currently, there is a 2 min sync frequency with Booking.com.
1 voteOur synchronization frequency is fine.
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Full use on the App
It would be great if i could access ALL features from the App. Having full access to all features on both the website and mobile app would provide greater flexibility and convenience, especially when you're on the go. Expanding functionality to include trigger adjustments, channel syncing, and template editing within the app could enhance productivity and ensure seamless management from any device.
1 voteWe will never provide the same feature set on the mobile app as what is available on the weball.
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Guest portal testing environment for property managers
I need to be able to view, test, edit, and access the guest portal as a property manager, to view the messages, and the various sections that my guests are viewing, so that I can adapt my messaging, or help them navigate those sections.
1 voteClosing this since we removed the guest portal, which will soon be replaced by the Guest Experience portal.
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Sort scheduled messages by guest and show them in the inbox for that specific guest
sort scheduled messages by guest and show them in the inbox for that specific guest
1 voteThe next version of Scheduled Messages will allow users to search guests by name or email
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Template variable for Airbnb's Check in Option
I need the code to be stored both in the Airbnb instructions and in a variable in Hostfully. I don’t want to have to change it in both the Airbnb instructions and a separate variable whenever the code is updated.
1 voteAirbnb does not provide an API for this.
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Support Booking.com "Smart flex" type of reservation
Support Booking.com "Smart flex" type of reservation
1 voteI will close this ticket, as this is already tracked as a bug on our system and will be fixed/released next week.
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Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votesActually, the service is only added if you select it - so from a usability standpoint, it makes more sense to pre-select the "1" so that the guest actually adds 1 item when they select it. If it was "0", the "select" button would not work and require more clicks.
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Have ability to customize the confirmation page of pre-arrival/payment page.
I would like to be able to customize the confirmation page after guests completed the pre-arrival forms or completed the payments.
Because I don't want to ask the guests to create account at this point, I can send emails later to them to register if needed.
3 votesWe are removing the ask for guests to create a Hostfully account on the checkout page. Since that was the main reason for the request, we'll discard it for now.
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A monthly email survey sent to PMs to gather feedback and vote on new feature suggestions
I want to receive a monthly email survey from Hostfully to gather my feedback and vote on new feature suggestions.
1 voteGreat idea - this is called Uservoice.
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Offer other options for white labeling instead of just Cloudflare.
Cloudflare does not have Customer Service team that can be reached out, so it's difficult to check when there is any issue. 34SP is a great one you can consider.
1 voteThanks for submitting this idea.
Your statement is not accurate though. Cloudflare does provide a support channel for paid accounts. It does not for free accounts, which is understandable.
One more thing: Hostfully does not require users to use Cloudflare - it is rather a suggestion, because they provide SSL proxying capabilities for free. But Hostfully users are free to use any other service if they want to. Using Cloudflare is not a requirement.
So this makes this idea not really relevant, as there is not really anything we need to do on our side to implement other providers.
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Incorporate Airbnb reviews under DBS
incorporate both reviews to be synced. it would help your customers out tremendously!
2 votesAirbnb does not provide an API for reviews gathering.
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1 vote
Vrbo and Airbnb do not provide any API for this at this point.
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Support SMS two-way for Service Provider and Owner
It's supported for SMS two-way messaging and the SMS sent from Hostfully to the Service Provider's mobile device is all good. However, when the Service Provider replies to that SMS, we don't see it in the Hostfully Inbox or on our phone number because it only works for guests.
The ability to see replies from Cleaners in the Inbox would be helpful for team communication. We can see everything in one inbox.
2 votesThe communication platform we use for sending SMS forces us to use numbers that are registered number in a particular country and does not allow responses to be sent to these numbers. This is a spam prevention restriction, and the SMS protocol does not allow specifying a different "reply-to" number, like the email protocol does. So unfortunately, this feature request can not be entertained. We recommend using messages via the Hostfully inbox instead.
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Rentals United booking details
When a booking comes via Rentals United, details do not reflect the actual booking source or correct price - default Hostfully calendar prices are inserted, requiring manual overwriting and potentially confusing the owner. Can you make the numbers and source sync accurately?
2 votes -
Use company's number for SMS
Phone # for SMS
2 votesUnfortunately, it is not possible to send an SMS on behalf of someone else (using someone else's number.
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Creating distinctive colors to make it clear on the calendar
We would like to have distinctive colors to make it clear on the calendar that blue is booking.com, red is airbnb, gold Hostfully and something very different like green or orange for VRBO or GOOGLE
1 vote
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