106 results found
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Able to customize the Airbnb Non-Refundable Rate
Currently, this rate is applied for all bookings, but I would like it to be off for the last-minute bookings.
2 votes -
Hostfully - Hometogo integration
I have an increasing amount of bookings coming in via HomeToGo. There used to be a link (sync of calendar + prices + descriptions etc.) with them, but this is no longer the case.
I would like to see this coming back as now there is a lot of manual input necessary to make sure I have all bookings in once place (Hostfully) and have my messages and triggers automated.7 votesHi everyone,
thanks a lot for sharing this feedback with us. That's much appreciated.
We're no longer supporting an integration with HomeToGo, so this isn't something we can offer going forward.
That said, we continuously expand and update our list of integration partners and channels to provide strong distribution opportunities, and we'll keep sharing relevant updates as they become available.
Best,
Kathi
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Use Fee name from Fees, Taxes, and Policies tab to reflect on channels instead of mapping type
For example, a PM configured a custom fee named "Tourism Fee" in the Fees, Taxes, and Policies tab from Hostfully and mapped it to channels (Airbnb/ BDC, Vrbo, etc.). It would be more clear and synchronise if on channels, the fee also reflects as "Tourism Fee" and not as its mapping type.
2 votes -
Connect multi-unit to Whimstay
Be able to connect multi-unit to Whimstay
1 voteThis will have to be done by Whinstay, they implement the Hostfully API and the multi-unit API has been available for this to be implemented from their end.
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Import Airbnb reviews to Vrbo
We want to import Airbnb reviews to Vrbo. I spoke with the VRBO market manager and they said some platforms have that feature.
3 votesThis suggestion is actually against Airbnb's Terms of Service, so we will not be able to implement it, unless their policies change in the future. For now, we have to decline this. Thank you for suggesting.
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Minimum age for Airbnb
Add a Minimum Age condition to the Airbnb channel. Like VRBO's
1 voteAirbnb's API does not provide this capability the way Vrbo does.
This is rather communicated via the house_rules metadata in the API.
- While there's no dedicated minimum_age parameter, the minimum age is often parsed from:
- house_rules (free-text field)
- description or other_things_to_note
- Airbnb expects hosts to manually enforce minimum age by reviewing guest profiles and messaging.
- Airbnb does not block bookings automatically based on age unless the guest is under 18 (which is not allowed platform-wide).
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Allow changing checkout date for payment by Booking.com reservation
Allow to change checkout date for reservations with payment by Booking.com. If guest wants to extend the checkout date, looks like they have to request it on Booking.com before checkin date but it's not usually the case.
However, the action to change checkout date in Hostfully does not work with Payment by Booking.com reservations causing it's hard for us to extend guest stay.
Additionally, the option to change stay date is blocked on Booking.com Extranet so we cannot modify it neither from Hostfully nor Booking.com
1 voteHi Scarlett,
thanks a lot for sharing this feedback with us, much appreciated.
Booking.com reservations with Payments by Bcom (PBB) follow a different process compared to non-PBB reservations.
Please find here the guide from Booking.com about booking modifications: https://partner.booking.com/en-us/help/reservations/reduce-cancellations/making-changes-booking-made-your-property
Unfortunately, their system is currently not allowing partners to update PBB reservations via the partner system (Hostfully PMP). That is a limitation on their end, for which we already shared feedback with them.
I hope the article can give you more insights in the current process from Booking.com, but it's expected that the guest has to request a day change via the extranet if they want to extend or shorten their PBB booking.
Best,
Kathi
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Condition for security deposits paid for triggers
Condition for security deposits paid for triggers
3 votesThis condition does not make sense. If you require a security deposit, then the Booking Confirmed condition will only be met when the SD is paid for.
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SMS - change sender number
When SMS is sent to guest, the sender number is Hostfully number. If there is any way Property Manager can change that to our phone number, it would be great
1 voteUnfortunately, the communication platform does not support this capability.
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Allow to modify Agency Commission while setting Pricing Periods.
Add a field to allow updating the agency commission while setting pricing periods.
6 votesThis is no longer relevant, as we' decommissioned Pricing Periods.
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Able to change the number of guests for Booking.com reservations
Able to change the number of guests for Booking.com reservations
1 voteUnfortunately, as of today, Booking.com does not provide an API to allow us to send # of guest alterations from the platform.
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Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
2 votesWe can not reproduce this problem.
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Sync button for all channels at once
Sync button for all channels at once
1 voteThis is not a feature we can provide because we are constrained by API call quotas from channel partners.
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More frequent sync with Booking.com
Make the sync with BDC more frequent. Currently, there is a 2 min sync frequency with Booking.com.
1 voteOur synchronization frequency is fine.
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Full use on the App
It would be great if i could access ALL features from the App. Having full access to all features on both the website and mobile app would provide greater flexibility and convenience, especially when you're on the go. Expanding functionality to include trigger adjustments, channel syncing, and template editing within the app could enhance productivity and ensure seamless management from any device.
1 voteWe will never provide the same feature set on the mobile app as what is available on the weball.
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Guest portal testing environment for property managers
I need to be able to view, test, edit, and access the guest portal as a property manager, to view the messages, and the various sections that my guests are viewing, so that I can adapt my messaging, or help them navigate those sections.
1 voteClosing this since we removed the guest portal, which will soon be replaced by the Guest Experience portal.
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Unification of Terms: Rental Conditions and Rental Agreement
Currently, the text used as the rental agreement (referred to as such in the triggers and templates section) is placed under the "Rental Conditions" section of the property settings. To enhance consistency and clarity across the platform, we suggest unifying the terminology.
Using "Rental Agreement" consistently throughout the platform will streamline navigation, improve searches, and create a more cohesive user experience.
1 voteRental Conditions is the general topic, which can contain multiple rental agreements.
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Sort scheduled messages by guest and show them in the inbox for that specific guest
sort scheduled messages by guest and show them in the inbox for that specific guest
1 voteThe next version of Scheduled Messages will allow users to search guests by name or email
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Add checkin instruction tab in property settings page for multi-unit
When sending checkin instruction from Pipeline, the information is defaulted to Checkin instruction in Property Settings page. However, this tab does not appear in Multi-unit settings page.
It would be helpful if we can add the checkin instruction at property settings page or unit settings page so we don't have to create several custom templates for it and we can quickly send from Pipeline.
3 votesThe check-in instructions tab will soon disappear, and be replaced by Automation v3 templates.
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Use same email to be added to another pmp account and be able to see information on my pmp account.
I have a host account in hostfully but have another coallegue that wants me to collaborate with one of his listings. He also have hostfully and cant add me. I think is because we both have hostfully accounts but I need to be able to see his hostfully callendar at least bc i run his cleanings. It would be very helpful bc some hosts collaborate with each other and I need to see his bookings
1 votePlease use the Service Provider mobile app for this situation, this will allow you to see the PM's bookings.
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