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7 results found

  1. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    14 votes

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  2. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    27 votes

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    under review  ·  3 comments  ·  Inbox  ·  Admin →
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  3. I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    2 votes

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    under review  ·  0 comments  ·  Inbox  ·  Admin →
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  4. I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.

    2 votes

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    under review  ·  2 comments  ·  Inbox  ·  Admin →
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  5. Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    7 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  6. Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    8 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  7. colour coding would instantly identify which channel the message comes from

    7 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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