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Property Management Platform - Web

Property Management Platform - Web

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How can we improve the property management platform?

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6 results found

  1. Airbnb Support Messages

    Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    10 votes

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  2. Cohost name should show

    Because some property managers are not the OWNERS of the listing, it is misleading when we are working on managing and respond to guests but it’s the owner name that shows up and not the person managing or handling the account.

    Every message we send without Hostfully shows the owners name as though the message is coming from them - but it is NOT.
    The owners have asked why we aren’t getting the credit or using our name when responding to my guests and I told them your program doesn’t have that option.

    6 votes

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    under review  ·  0 comments  ·  Inbox  ·  Admin →
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  3. Inbox default to show all messages, not just relevant ones

    I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.

    2 votes

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    under review  ·  2 comments  ·  Inbox  ·  Admin →
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  4. Inbox Replies from Guests should only include their reply.

    Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    6 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  5. Add which agent sent a message to the guest

    Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    6 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  6. Inbox message color-coding based on channel

    colour coding would instantly identify which channel the message comes from

    6 votes

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