7 results found

1. Airbnb Support Messages

   Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

   Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays in resolving guest issues.

   Therefore, I would like to propose the inclusion of Airbnb support messages in the PMS inbox. This new feature would streamline communication processes, eliminate the need for multiple apps, and allow co-hosts to effectively manage and respond to Airbnb support requests directly within the Hostfully platform.

   Benefits of implementing this feature include improved workflow efficiency, enhanced guest experience, and a reduction in the risk of miscommunication or delayed responses. By integrating Airbnb support messages into the PMS inbox, Hostfully can further solidify its position as an all-in-one solution for property management.

   I believe this addition would be highly valued by property managers who strive for seamless communication and effective guest support. I trust that your technical expertise and commitment to improving the Hostfully platform will enable you to assess the feasibility of this suggestion and potentially implement it to the benefit of your users.

   Thank you for considering my suggestion. I appreciate your dedication to continually enhancing the Hostfully software, and I look forward to the possibility of seeing this feature implemented in the near future.

   Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

   Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays… more

   14 votes

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   under review  ·  AdminSteph (CTO, Hostfully) responded

   We're checking the feasibility of this requirement.

2. Automatically translate messages send through inbox

   Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

   27 votes

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   under review  ·  3 comments  ·  Inbox  ·  Delete…  ·  Admin →
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3. Can see the status of messages in the inbox thread

   I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

   2 votes

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   under review  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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4. Inbox default to show all messages, not just relevant ones

   I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.

   2 votes

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   under review  ·  2 comments  ·  Inbox  ·  Delete…  ·  Admin →
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5. Inbox Replies from Guests should only include their reply.

   Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

   • 

   7 votes

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   under review  ·  1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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6. Add which agent sent a message to the guest

   Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

   It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

   It will make it easier to track agent responses in the booking thread

   8 votes

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   under review  ·  1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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7. Inbox message color-coding based on channel

   colour coding would instantly identify which channel the message comes from

   6 votes

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   under review  ·  1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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