9 results found

1. Import Airbnb messages from secondary guest to Hostfully Inbox

   At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

   65 votes

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   10 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  AdminSteph (CTO, Hostfully) responded

   This feature is now released to production.

2. Separate Inbox thread per booking for guests with multiple bookings

   At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

   I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

   125 votes

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   13 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  AdminSteph (CTO, Hostfully) responded

   This feature has now been released.

3. Import Airbnb co-host messages to Inbox

   As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

   It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

   If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

   82 votes

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   completed  ·  13 comments  ·  Inbox  ·  Delete…  ·  Admin →

4. Receive Vrbo guest inquiries and guest portal messages in the Hostfully Inbox

   Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

   Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

   There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me an inquiry before booking through Vrbo, then I can only manage that communication through my email.

   Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

   Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

   There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me… more

   76 votes

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   completed  ·  5 comments  ·  Inbox  ·  Delete…  ·  Admin →

5. Change Inbox to separate messages by lead/reservation rather than email address

   Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

   For instance:

   John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

   John Smith then changes his mind and books property B.

   John Smith receives our automated confirmation email for property B, which pulls in variables from property B's listing.

   John Smith then replies to that email.

   Our guest services rep sees a new message in the inbox, and opens the inbox tab.

   Not only are messages for Property A and Property B in the same thread, there seems to be a high likelihood that the reservation Hostfully displays to the right of the message window is not the confirmed booking for Property B, but the Quote (or in some cases cancelled/past reservation) for Property A.

   Our reservationist replies to John's message with one of our templates, that included variable data, but since Hostfully has populated data from the Property A Quote, John Smith gets the wrong information.

   There is no way that I can see to ensure the correct Reservation/Inquiry loads in the inbox, nor to change between multiple reservations under the same email address in the inbox.

   In the event where a guest has multiple bookings, under one email address, conversations for all the bookings are jumbled in a single thread.

   The only reliable way I have found to ensure that you are messaging a guest about the correct reservation, is to click into the reservation from the Calendar or pipeline and select "send a message" to open the inbox.

   This is not intuitive, and has already lead to several instances of guests receiving incorrect information.

   In a perfect world, each individual lead would have its own message thread, with message threads sorted by individual email.

   So if John.smith@email.com had 7 leads associated with it, 5 past bookings, 1 future booking, and 1 inquiry, then searching John.smith@email.com would filter the inbox down to 7 threads, each one clearly marked with the guest name, email, property and stay dates.

   Clicking into those threads you would find all the messages associated with that lead, rather than all the messages ever sent to that email address.

   Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

   For instance:

   John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

   John Smith then changes his mind and books property B.

   John Smith receives our automated confirmation email for property B, which pulls in variables… more

   48 votes

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   7 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  AdminSteph (CTO, Hostfully) responded

   This will get released shortly. Currently in beta.

6. Handle Booking.com guest portal messaging in Hostfully's Inbox

   Handle Booking.com guest portal messaging through Hostfully's Inbox so that I can consolidate all guest communication to one location - the Hostfully Inbox.

   Currently I am able to handle all Booking.com guest email communication through the Hostfully Inbox. But if the guest sends a message through the Booking.com guest portal then I have to check for guest messages in Booking.com or my email.

   31 votes

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   completed  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →

7. Update how RELEVANT works in inbox for AirBnB Inquiries

   We are missing inquiries from Airbnb as then you go to inbox, they don't show up when Relevant is selected. You have to choose ALL to see them and they are easily missed. I would think an inquiry is very relevant as it's potential revenue/booking.

   5 votes

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   4 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  Michele responded

   
   

8. Inquiry on Airbnb

   When you get an inquiry from Airbnb right now, there's no way to figure out which property or Airbnb account it comes from. When you sync multiple airbnb accounts, this gets to be a huge problem trying to track down inquiries. It would be great if you could see the same data that you see post-booking on the right hand side (dates, property name, etc)

   3 votes

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   4 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  Michele responded

   
   

9. Sent messages should not be unread

   Messages I send are bolded making me think I have a new message from a guest when it was just mine. Having to clear all of those is time consuming.

   3 votes

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   2 comments  ·  Inbox  ·  Delete…  ·  Admin →
   completed  ·  Michele responded