21 results found
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Hide Rate multiplier on lead detail
The rate multiplier is showing as a line item on lead details.
I want to have the option to hide it.
* Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.11 votes -
search in the pipeline ONLY for guests who own money/payments
search in the pipeline ONLY for guests who own money/payments - red circle
5 votes -
Ability to edit / delete a service from Lead modal
When a guest submits an inquiry/request, they select the add-ons from the payment flow and those appear in the Lead modal as a Service, which is not editable. However, sometimes we need to adjust that amount or remove it, but we're not able to do that.
I understand we can use "Add line item" with a negative amount to adjust it, but it's not a good route. So if we're about to modify the Service from the Lead modal, it would be much more helpful.
3 votes -
1 vote
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Manually mark that the pre-arrival form/ rental conditions has been completed.
Sometimes we need to have guests fill out a form outside of the PAF, and/or Rental Conditions and it would be really useful to be able manually mark that the form has been completed.
This would also be useful for returning guests to not have to complete again.
This way, we could not worry about triggers with the condition of having completed the PAF.1 vote -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
3 votes -
Manually add customer info into customer data section
In the pipeline tab there is a Link at the top where you can "see all customers". I would like the option to be able to add customer info manually. This would be amazing for when I meet people in person that say they want to come stay at one of my properties and I could just save their info in their directly. I can then send communications directly from their contact page. This would significantly increase workflow and help with marketing, etc...
1 voteThank you for the suggestion.
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Secondary Email Should Receive Guest Communication
The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.
I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.
11 votes -
Rebook option should be applicable for all lead statuses and all channels
Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.
8 votes -
Allow capital letter in the middle of a guest's name
At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).
2 votes -
1 vote
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Sort Guests Alphabetically
Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.
Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.
This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…
8 votes -
Leads to automatically expire and close after a certain amount of time
Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.
7 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Upload documents into Lead Model in Stay Details tab
I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.
7 votes -
Add a link in the Rental Conditions
It would be helpful to allow links in the Rental Conditions, for those who want to use fillable pdf URLs for their guests to complete. And, to have the lead on the pipeline show that the rental conditions have been completed.
2 votes -
Include Current Stays in the Pipeline filter "Relevant/Arrival Date"
Include current Stays in the Pipeline filter "Relevant/Arrival Date".
Current Stays are Relevant and useful when looking at the upcoming stays list.
I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.
3 votes -
Filter by reservation tag in Pipeline
Use the "Add tag" feature to add tags that can then be used to filter the Pipeline. I.e. "Return Guest"
8 votes -
Pipeline > Status Dropdown > Keep Stays 'Relevant' Until Deposit Action Is Performed
Include stays in which the deposit HASN'T yet been returned under 'RELEVANT'. Because there is still a relevant action to complete before the stay is closed.
It's easy to miss deposit returns when users have to scroll through 'ALL' to find the stays which need Deposit Return action.
3 votes -
Allow searching for a reservation using the External ID in Pipeline
When we managed around hundred properties and lots of
reservations, we have seen that is easier to search a reservation by the
name of the external id of the reservation.I found that we can search a reservation by the name of the guest in the
pipeline. However, if he has some reservations or have the same name, is quite hard to figure it out. However, when I included the reservation number, any result showed up.- Nest Host
6 votes
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