173 results found
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Add the information provided by guests during the payment checkout flow to the Client Information tab on the corresponding lead.
Currently, when a guest completes the payment checkout flow, they are required to fill in personal details (such as name, email, phone number, billing address, etc.). However, this information is not consistently reflected in the Client Information tab of the lead within the system.
Proposed Solution
Automatically sync and populate all relevant guest-provided fields from the checkout flow into the Client Information tab of the associated lead.18 votes -
2 votes
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Add a pipeline status to show PM failed transactions
see the failed payments in red on the pipeline.
PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use…
3 votes -
Rental Agreement Icon _ Pipeline
it would be useful by quickly being able to see if rental agreement was signed
right now I have to have a knowledge that icon shows up there when signed, if not signed there is no quick way to know
maybe if the icon is red and when you hover you would get info 'rental agreement not signed
3 votes -
Show the guests cancellation policy on the Lead Details in the pipeline
The cancellation policy of the guests booking/reservation needs to be shown on the Lead Details. This is a critical piece of information especially now where in Airbnb you can modify the policy for a separate time period. I shouldn't have to go research this back in the channel when my PMS should centralize tasks for me.
1 vote -
Ability to record guest ID by uploading files to system
We want to upload a guest’s ID to the appropriate ID/document field in Hostfully if the guest sends us a copy via SMS
1 vote -
Show Airbnb Total Host Payout in Pipeline
The total amount currently shown in the Pipeline includes guest fees and taxes. However, these amounts are not included in the Airbnb host payout, so the Pipeline total does not accurately reflect the amount the host will receive.
1 vote -
Show Fees Separately for Airbnb Special Offers
I want fees to be listed separately for Airbnb special offers.
1 vote -
Guest Rating
If a guest has a poor rating in Air BnB such as 2 or 3 star ratings and low score this should reflect in the guest notes, yes you can manually enter these details about a guest but yes if we were relying on Hostfully to show us a guests rating or prior reviews that would be a potential risk. WE always have to log into Air Bnb to check a guests rating and reviews.
1 vote -
1 vote
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Feature to have different views of Roll Into Rent fees for hosts and guests.
Currently, when a fee is set to Roll Into Rent, it is included directly in the rent amount for both hosts and guests, with no separate breakdown available.
The requested improvement is to allow:
Guest view: The fee remains rolled into the rent amount.
Host view: The fee is displayed as a separate line item or with a clear breakdown.This would allow hosts to better track and understand the fees included in the total rent while keeping the guest-facing pricing view simple.
1 vote -
email address from client information tab should be automatically updated with email added to the pre-arrival
email address from client information tab should be automatically updated with email added to the pre-arrival
3 votes -
HOLD Requests - Allow the Booking Quote to stay active even though the hold has expired
We are using the hold function for 24 hours and then use the autosend follow up to nudge the client that the hold is due to expire. This is very effective! However, is there any way the booking hold request quote flip into a new lead that can still remain accessible to book if it the hold has expired? This way if a client is late to make the payment, they can still book without intervention from us but it also releases the date on the calender to allow another reservation to happen if they are too slow.
4 votes -
Require phone number for inquiries/leads
Currently, guests can submit an inquiry without providing a phone number. For our sales process, we need to collect a phone number at the lead stage so we can call the guest and close the booking. Right now, phone numbers can only be enforced after a booking is completed. This makes it difficult to follow up with leads who don’t leave contact details. Feature request: This would help us capture contact details earlier and improve lead conversion.
1 vote -
Warning or thumbnail in Order page for manual transaction
For Airbnb reservations, in order details,add a thumbnail or warning indicating that its just a record for manually added transactions. It’s confusing and frustrating to think that you’ve processed a refund and it not go through and there be no indication of it. There’s no indication for me to know that it went through or didn’t go through.
1 vote -
1 vote
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Airbnb order breakdown should show discount info
Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.
3 votes -
Filter "Guest tag" in Pipeline or Inbox
Add "guest tag" to filter in Pipeline or Inbox. I given guests the tag "infants" both through All Customers in the pipeline and through Lead Details. When i do a search of that tag in the pipe line no guests show up
1 vote -
Add negative adjustments
When we sync hostfully with clearning accounting, we are showing a mis-matched balance and it is because hostfully is counting the whimstay platform fee as income instead of as a fee deducted from the payment. It is inflating our deposit
2 votes -
Option to add order adjustments to group booking
I'd like to add order adjustments to group bookings.
1 vote
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