7 results found
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Searchable drop-down list countries when new lead created
When I need to add manual leads from channels that are not synced I can type the prefix for the mobile number and select the country code. However, when I add the country from where the guests are there is no such an option, I always need to flick through the endless list. It would be great if (1) there is a seachbar to type the country or (2) when you go on the drop down list and type e.g. "N" the countries starting with N appear.
2 votesThanks for your feedback. Maybe I am missing something, but we already provide a quick access to countries in the selector (see image attached).
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Ability to select the default lead status when creating a new lead.
Ability to select the default lead status on each team member account when creating a new lead.
The default is "Hold". A lot of the times we create these for a "booked" clients, and the team always forgets to change the status t in the add lead page before creating it.2 votesYou can already select the status of a lead when creating it.
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Support updating guest’s email from Pipeline to “See all customers” list especially, Airbnb channel
When updating guest’s email from Pipeline / Lead view, it does not update in “See all customers” list. We have integration with MailChimp which is great and can support us a lot on marketing purpose, but sometimes I still need to correct the email address, especially for Airbnb guests and I have to update it directly in Hostfully.
However, the issue is mentioned as above. So if it’s supported to update guest’s email, it would be great.
1 voteYou can already do this by click on View and then update the email address from the Client Information tab
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Ability to edit a guest details
I noticed that I can edit the details of a guest only if there's a booking: by clicking on "Edit" on the lead and then "Client Information".
BUT NOT if I click on "See all customers". There I land on a page that permits no editing.
Intuitively I would go to this list to edit customers info! And not on the lead pop up.
Another path that I feel we should be able to edit customer info would be: by clicking on the client Name on the lead pipeline. This should lead to the guest information page where I could…1 voteIf you click on the guest name, you will be able to add your metadata for this guest in the form. Note that this is not a "booking" data, this is guest data. This means that this points to a guest information, and a guest can be associated to multiple bookings, even across multiple property management companies. So you can annotate data for this guest (this is your data) but the underlying guest account is owned by the guest.
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Track when the booking was cancelled
For now, we only know when the booking was booked and only see the booking was cancelled. However, there's no way to find when it was cancelled in the system. We want to know the cancellation date.
1 voteYou can create a Trigger of type "Booking Cancelled". Because triggers are real time events, you can use the time of the received cancellation notification as an indication of the day/time at which the booking was cancelled.
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Have a notification when guests request a hold from Quote sent
As a VRM, I would like to get a notification when guests request a hold from my Quote sent so that I can be noticed
At the moment, when they request a hold, it only directs guests to Hold confirmation page and the status is updated on my Pipeline page, calendar is blocked without notice.
1 voteThis feature already exists.
See the attached screen for the email received by the PM when the guest requests a hold.
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Full pipeline access for all managers
I would like to see full access to the pipeline for all managers. We are working as a team and today I have to edit a booking and assign it to me to i.e. record a payment. When I am done I have to edit the booking and assign it back to i.e. a booking agent. A Manager should be able to work with all tasks on all bookings.
4 votes
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