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25 results found

  1. add trigger for arrival form completion

    Here is the ideal scenario.

    Guest books and receives a welcome message and an arrival form. In the message, it lets him know that the access code will be sent upon completion of the arrival form.

    Once the guest completes the arrival form, I would have created a trigger for arrival form completion (which doesn't currently exist) and the guest will receive the access information.

    This flow makes a lot of sense. That would make the interaction a little more organic ensuring that the guest cooperates and fills out the arrival form.

    I hope this feature would be easy to…

    20 votes

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    7 comments  ·  Templates and Triggers  ·  Admin →

  2. Add triggers for owners blocks

    triggers before a block to send owner the check in info
    trigger before or after an owner block to create a cleaning job
    trigger before or after an owner block to create a maintenance job

    16 votes

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    4 comments  ·  Templates and Triggers  ·  Admin →

  3. View Recipients in Scheduled Messages

    Only message recipients for Hostfully reservations are viewable in the Scheduled Messages table. If you have multiple scheduled messages with the same scheduled time, there is no way to distinguish who the messages are going to or through which platform, e.g., Airbnb, VRBO, etc.

    1 vote

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    completed  ·  3 comments  ·  Templates and Triggers  ·  Admin →

  4. Creating a Trigger for an Owner Cancelled block

    Is there anyway in which an "event" such as "Owner Cancels Blocked Dates" can be added to Triggers and Templates?

    When a guest cancels a reservation we receive an email notification through a Trigger. However, when an Owner cancels a block we don't receive a notification. Twice we have had an owner cancel without letting us know so we did not cancel our housekeeping service for the owner stay.

    10 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →

  5. trigger by non response time

    This is for auto replies that kick in by a time based trigger of non response to a guest inquiry. This is for Guest inquiries and also current guests.

    For example if a booking agent is really busy and 30 min has gone by and they have not responded to an inquiry. Then the auto reply would kick in so that the guest would get a response.

    Ideally we could set the time frame. 30 min is just an example.

    It helps a lot for OTAs like AirBnb that track how quickly we reply to inquiries.

    9 votes

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    completed  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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