28 results found

1. Add granular update details to UPDATED_PROPERTY webhook payload

   Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

   I would like the payload to include more granular details about the type of update, for example:

   • Pricing update

   • Photo update

   • Amenities update

   • General property details update

   • Pricing rule update, etc.

   This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven workflows.

   Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

   I would like the payload to include more granular details about the type of update, for example:

   • Pricing update

   • Photo update

   • Amenities update

   • General property details update

   • Pricing rule update, etc.

   This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven… more

   3 votes

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   received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
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2. VRBO Commissions posted in Hostfully View Order

   Post VRBO Commissions on each booking View Order. You have this enabled for Booking.com, but we have to look up VRBO commissions on VRBO platform. VRBO bills commissions in batches, so this is hard to find and include on Owner Statements at the end of each month.

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3. Apply Discounts & Promotions to RENT section of the inquiry

   The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion—especially for direct bookings. A major gap right now is where and when discounts can be applied.

   Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.

   Currently:

   Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.

   If a promo code is not applied, there is no way to later apply a discount to Rent on that inquiry.

   The only workaround is adding a discount under Fees, which does not reduce taxable Rent, resulting in higher taxes.

   Order adjustments/refunds occur after taxes, creating unnecessary tax exposure and accounting friction.

   Visibility matters just as much as tax treatment.
   Lowering the Rent rate directly (without a visible discount line) makes it appear as though no discount was given. This often triggers guests to negotiate further or request additional discounts—despite already receiving one.

   Being able to apply a Rent-level discount that is clearly shown in the quote and emailed to the guest:

   Provides full transparency

   Sets clear pricing expectations

   Reduces follow-up discount requests

   Reinforces perceived value without eroding trust

   Why this matters (real example):

   Inquiry Rent: $10,000

   Tax @ 12%: $1,200

   Discounted Rent should be: $8,000

   Correct tax should be: $960

   Difference: $240

   That $240 could be redirected toward upsells (e.g., 8 days of pool & spa heat at $30/day) instead of being lost to unnecessary tax.

   Current options don’t fully solve this:

   Price Rules reduce Rent pre-tax but apply globally and automatically—not ideal for selective or situational discounts.

   Promo codes depend on guest awareness and correct usage.

   Fee-based discounts and post-tax refunds increase taxes and reduce pricing clarity.

   Request / Recommendation:
   Allow hosts to apply manual, visible Rent-level discounts (pre-tax) to:

   Inquiries

   Quotes

   Existing orders (prior to final payment)

   This would:

   Reduce overpaid taxes

   Improve direct-booking conversion

   Maintain pricing transparency in emailed quotes

   Minimize discount fatigue and margin erosion

   Increase upsell opportunities rather than losing sales

   This isn’t about discounting more, it’s about discounting correctly, transparently, and efficiently.

   The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion—especially for direct bookings. A major gap right now is where and when discounts can be applied.

   Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.

   Currently:

   Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.

   If a promo code… more

   1 vote

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4. Adding a Price Rule: Last Minute Discount Price Rule more than 27 days
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5. Request for Room Mapping for Vrasio too

   Hi Hostfully API team!
   We VRASIO have just joined the Hostfully ecosystem as an OTA.
   I understand room mapping is available for Airbnb, but not for Vrasio or others.

   We don’t understand the logic behind it. Why don’t we make it available to Vrasio too, since we have that feature embedded inside our platform too.
   The PMs would appreciate your support because it would save him time for not mapping rooms manually inside our platform. At least Select Stays expressed that desire to my attention. Thanks!
   Fred

   https://vrasio.slack.com/archives/C08SU5HUQLS/p1763056595356649

   ============================

   Duc
   Friday at 8:03 AM
   I see, you can only map property’s photos if the property itself is connected to Airbnb.

   Fred
   :speech_balloon: Friday at 1:28 PM
   @Duc
   I understood what you are saying, but don’t understand the logic behind it. Why don’t we make it available to Vrasio too, since we have that feature embedded inside our platform too.
   The PMs would appreciate your support because it would save him time for not mapping rooms manually inside our platform. At least SS expressed that desire to my attention. Thanks!

   Duc
   Yesterday at 11:30 PM
   Hi anh Fred I can see how it can be helpful for your use case, and can make a good product improvement as this is not something we support at the moment.
   You can file an suggestion here for our API capacity to support this with detailed context, and our Product team can take it from there for next round of improvement.
   https://hostfully.uservoice.com/forums/271343-property-management-platform?category_id=396697

   Hi Hostfully API team!
   We VRASIO have just joined the Hostfully ecosystem as an OTA.
   I understand room mapping is available for Airbnb, but not for Vrasio or others.

   We don’t understand the logic behind it. Why don’t we make it available to Vrasio too, since we have that feature embedded inside our platform too.
   The PMs would appreciate your support because it would save him time for not mapping rooms manually inside our platform. At least Select Stays expressed that desire to my attention. Thanks!
   Fred

   https://vrasio.slack.com/archives/C08SU5HUQLS/p1763056595356649

   ============================

   Duc
   Friday at 8:03 AM
   I see, you can only map… more

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6. Support SMS messaging via API

   Capability to send SMS messages via API

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7. Add updatedSince query to /threads endpoint.

   The /threads endpoint also does not have an "updateSince" filter and a way to mark the thread as closed.

   When we fetch threads, we end up fetching all threads from the beginning of time and then check if there are any new messages under each of the threads. This is not efficient and not helping with the API limit of 10,000 calls per hour.

   Use Case 1. Daily reporting for customer service workload, agent performance, first time to response, enquiry-to-conversion ratio, etc

   For this use case, our plan is to pull the data related to all the threads, messages, leads, employees once, then everyday take the delta data load once for reporting updates.

   Use Case 2. Build a true Omni-channel inbox+ticketing setup for our customer agents to respond to all inbounds instead of using two or three different tools.

   For this we are trying to integrate Hostfully Inbox to Zoho Desk ticketing system and connect Zoho Desk Ticketing system with Turno for instant on demand cleaning requests from guests.
   We want our customer service agents to use only Zoho Desk to respond to all the messages that we get from OTAs via Hostfully Inbox.

   The /threads endpoint also does not have an "updateSince" filter and a way to mark the thread as closed.

   When we fetch threads, we end up fetching all threads from the beginning of time and then check if there are any new messages under each of the threads. This is not efficient and not helping with the API limit of 10,000 calls per hour.

   Use Case 1. Daily reporting for customer service workload, agent performance, first time to response, enquiry-to-conversion ratio, etc

   For this use case, our plan is to pull the data related to all the threads, messages, leads,… more

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8. More details on message sender via API

   Neither threads or messages have detailed info about the sender.

   In threads it simply shows the “participantUid”: “agencyUid” in the participants when the “participantType”: “AGENCY”. It does not show the actual sender whether the employeeUid of the agency, or it was a system response.

   In the messages response it simply shows “senderType”: “AGENCY” or “senderType”: “GUEST” but it does not show actual sender either.

   Please see the below examples. How will we deal with such missing links?

   Goal:
   ============= Thread -> set messages -> list of participants for each message and the timestamp details -> if sender type is AGENCY find the employees(or system) who participated in each message of a thread.

   Neither threads or messages have detailed info about the sender.

   In threads it simply shows the “participantUid”: “agencyUid” in the participants when the “participantType”: “AGENCY”. It does not show the actual sender whether the employeeUid of the agency, or it was a system response.

   In the messages response it simply shows “senderType”: “AGENCY” or “senderType”: “GUEST” but it does not show actual sender either.

   Please see the below examples. How will we deal with such missing links?

   Goal:
   ============= Thread -> set messages -> list of participants for each message and the timestamp details -> if sender type is AGENCY… more

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   received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

9. Support retry mechanism for failed webhooks, and / or failure notice when it happens

   Support retry mechanism for failed webhooks, and / or failure notice when it happens

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   received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

10. Include leadUid in the response for GET Threads API request
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    received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

11. Ability to PATCH /properties with specific fields only, without including required fields like pricing.dailyRate

    Using the PATCH properties endpoint, if we want to update the "cleaningFee" within the "pricing" object, we are also required to supply the "dailyRate" value in order to keep the call from failing.

    This is not desirable, because the PMS "dailyRate" may have been updated for many reasons, multiple times, and there is no "sync" from PMS back to our database, making this a very manual process to keep things aligned.

    The only workaround we can think of now is a complex "round-trip" of data:

    • call GET Properties endpoint to grab any data that may be overwritten during PATCH
    • compare it with our internal data
    • call PATCH Properties endpoint with a combination of the desired new data and a data that we need to preserve (e.g., "dailyRate")

    In order for PATCH to work properly with any non-"dailyRate" updates, we are stuck with having to provide it even when we don't need or want to update it.

    Using the PATCH properties endpoint, if we want to update the "cleaningFee" within the "pricing" object, we are also required to supply the "dailyRate" value in order to keep the call from failing.

    This is not desirable, because the PMS "dailyRate" may have been updated for many reasons, multiple times, and there is no "sync" from PMS back to our database, making this a very manual process to keep things aligned.

    The only workaround we can think of now is a complex "round-trip" of data:

    • call GET Properties endpoint to grab any data that may be overwritten during PATCH
    • compare… more
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    received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

12. More sample response in API doc besides 200

    I'd love to possible error responses (e.g., when a cancellation fails) to be included in the API documentation.

    At the moment, it looks like only the successful 200 status is documented, so having details on other response scenarios could be really helpful for integration and error handling.

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13. API for the secured Guidebook link

    I use a messaging platform, I'd like to be able to import the secure link so I can build automated templates using the variable coming from the API,

    2 votes

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14. Add Booking.com and Vrbo listing IDs to API

    Currently, the property endpoint returns the Airbnb ID but not Booking.com or Vrbo IDs. Also, the property-channel-links endpoint only includes channels like Homads, Vacaymyway, Golightly and Hometogo (if any)

    It would be beneficial if the API could return Booking.com and Vrbo property IDs as well, since they're major platforms many of us use. This would make it much easier to manage listings across channels through automation.

    6 votes

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15. API Ability to support Pushing Multiple Annual and Seasonal Check in/out days

    This feature allows hosts to enforce a specific day of the week - or several - for their guests to check-in on, and subsequently check-out on. It’s possible to set Annual and Seasonal Check-in/Checkout days.

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16. API for checking/updating property check-in instructions

    As far as I can tell, there is no way to programmatically set/validate/update the property specific check-in instructions. We would love to automate this process.

    3 votes

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17. Bulk update amenities via API

    Bulk update amenities via API. Otherwise 5 amenities would require 5 separate calls and that's bad to scale.

    4 votes

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18. API for assigning services to property

    API for connecting for services and property, similar to /api/v3/property-ownership but for service assignment

    1 vote

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19. Ability to add new owner via API

    That'd allow smooth workflow without going back to UI

    4 votes

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20. v3 API - /orders to expose actual discount amount

    can we get the actual discount amount? that's what all other PMS do and its easier to use rather than doing calculations (for the user as well)

    5 votes

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