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Property Management Platform - Web

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22 results found

  1. Be able to select AM/PM time or military time for the agency settings

    1 vote

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    received  ·  1 comment  ·  Other  ·  Admin →
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  2. Stripe applies the 3.9% payment processing fee to the entire booking - rent + fees + taxes and the rate multiplier only applies 3.9% to the rent. Therefore I'm incurring a loss and I'd like the percentage to be applied to the entire booking for the guests to incur that fee rather than myself the property manager and the owner.

    3 votes

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    received  ·  1 comment  ·  Other  ·  Admin →
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  3. Offer gift cards on Hostfully for people to purchase a gift card for someone to use to book a stay.

    2 votes

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  4. Require guests to sign rental agreement before confirming booking.

    4 votes

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  5. Currently, when a guest purchases early check-in or late check-out from my Guidebook Marketplace, it requires me to manually go into that guest's reservation and adjust their check-in/check-out time. It'd be nice if the Guidebook and PMS were automated so that the check-in/check-out time on the PMS side would update automatically after the purchase on Marketplace.

    2 votes

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  6. As a PM, I want the confirmation email of service purchases (both via Guidebook Marketplace & direct booking flow) to have more information such as the property's name so that I will easily know where they are booked if guests used a different credit card/name.

    9 votes

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  7. For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    8 votes

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  8. Currently it appears that there is no way to access a log of change made to a reservation.

    So if the reservation's dates are changed, lodgings are changed, a manual payment is recorded, or someone erroneously edits a price, there appears to be no way to see when or by whom the change was made.

    Even the transaction log is pretty sparse on information.

    This makes tracing reservation issues and holding your staff accountable for errors impossible.

    I have no doubt that the data must exist in Hostfully's system, and would like it made easily accessible in the form of…

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  9. On my direct marketing I want to include a promo code but I don't want to allow certain dates to be booked with this code i.e. peak times.

    It would be great if I could select one or more date groups to exclude.

    4 votes

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  10. The ability in addition to discount codes to offer BOGOF type deals - Ie during X week of December by 3 night vacation and get 1 night free. So on and so forth.

    3 votes

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  11. We use Zapier integration to pull all booking data. Everything comes through perfectly, however, "Order Order Fees" which pull all other fees are being listed all together and being pulled with text. That is to say, you cannot pull the data with ONLY the fees and also cannot have them broken out by fee. This is a bug challenge when dealing with dozens of properties and bookings. I have to parse that data manually.

    What would be ideal is is every fee is its own variable that can be pulled from the system.

    1 vote

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  12. Have a way to preview your property during the set up process without having to go "live" first. This would enable the manager to preview the look and feel for the end user and catch any mistakes, as well as offer the homeowner a chance to see the property before it goes "live" as well (in the case where a property is managed by a company or another person)

    1 vote

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  13. Make pre-arrival forms able to be edited for change after submitted, by hosts

    1 vote

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  14. There are many scenarios in which a host might extend a complimentary night to a guest, to address an issue, as a gift, or for employees/friend's.

    It would great if there was a way within the Hostfully to comp a night, or a block of nights, while having the booing otherwise behave as a regular booking.

    I'm aware that a discount code, or a negative line item could be sud for this purpose, but this is a messy, manual process, and does not create any kind of trackable record that could be used for accounting purposes.

    4 votes

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  15. At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.

    Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who…

    2 votes

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  16. It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.

    (i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)

    Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.

    14 votes

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    2 comments  ·  Other  ·  Admin →
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  17. Currently, we can enter a specific date range, or expiration date. It would be nice to be able to have a discount code that is set to be valid a certain number of months from the previous check out date. E.g. After guest stay, the discount is sent and is valid one or two years from the date that it is sent.

    2 votes

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  18. Enable a booking window shorter than 3 months. I have a listing that I offer as a full house in advance, then if I have availability, I open up as a duplex to have 2 smaller listings. But I prefer for preference to go to the larger house.

    6 votes

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    2 comments  ·  Other  ·  Admin →
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  19. have an option for dd/mm/yyyy date option
    not only mm/dd/yyyy format

    (not all your users are from the US)

    2 votes

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  20. When reservation agents are making a booking, prompt them if the minimum night stay is not met. With several properties and settings, the agent does not always have that info at hand.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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