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Property Management Platform - Web

Property Management Platform - Web

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How can we improve the property management platform?

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3 results found

  1. Allow for VRBO payments or show VRBO in the payment link for second payment

    A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
    It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Automatically cancel the reservation when payment fails

    Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    32 votes

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    planned  ·  6 comments  ·  Payments  ·  Admin →
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  3. Collect Security Deposit from Airbnb guests

    Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.

    It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.

    18 votes

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    planned  ·  7 comments  ·  Payments  ·  Admin →
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