14 results found
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Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar
I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.
Current Situation:
Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.
Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.
Feature Request:
As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…
24 votesAs per https://help.vrbo.com/articles/About-offline-booking, Vrbo does not allow offline bookings. If a booking comes from Vrbo and for some reason (like a payment failure), you had to collect payment outside of Vrbo, Vrbo expects that the booking will be attributed to Vrbo.
When this happens, you can do so from the Booking View modal, click on the Data tab, and click on the checkbox "Attribute this booking to Vrbo", as per the attached screenshot.
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create a rate multiplier to cover those extra % VRBO charge
VRBO charge a 5% per booking + any fee
PM wants to cover this with the rate multiplier
4 votes -
Emails when we get a Hostfully lead/inquiry
When I get a lead or inquiry through channels, I get an email notifying me. However, when I get a lead or inquiry for a direct booking with Hostfully, I don't get notified of this. How is that possible. Is there a way that we can get a text or email when we get a lead/inquiry for a direct booking with Hostfully?
11 votesUsers can attach messages to events of type "Booking Inquiry" (Templates and Triggers)
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Representative Inventory
Airbnb has a functionality called representative inventory which allows hosts to create one listing for multiple same units. It would be great to support this feature.
1 voteHi Joseph, we support this with our multi-unit feature! I suggest connecting with our team to learn more!
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Option to approve Vrbo inquiry
We encounter situations where a guest has already inquired about a Vrbo property and now needs to be instructed to send a booking request. This can be burdensome for the guest, as we are unable to simply invite them to make a reservation.
If there is an option to pre-approve Vrbo inquiry so guest could book directly, it would be much more helpful.
1 voteBooking requests already exist for the Vrbo channel
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Extra hours field for late check-out in the booking flow
Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field
1 vote -
Receive a failed payment notification for Booking.com
Be notified when a payment fails because of an invalid card so that PM can request to cancel the reservation when the guest does not update a new card after 24 hours.T
3 votesYou can already do this with triggers. Is it what you mean? (see attached)
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1 vote
We support all eligible cancellation policies Airbnb offers vai API. If you are still not seeing the one you want, please let us know.
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1 vote
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4 votes
You can already enter a negative reate mulitpler. See section 4 of https://help.hostfully.com/en/articles/1844391-configure-pricing#h_ae931a3127
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Have a cleaning fee option under VRBO
I recently looked at the details of a guest's fees who booked through VRBO. Instead of stating "cleaning fee" it said admin fee. I went to change it on Hostfully and realized there is not a drop-down box for cleaning. Can Hostfully add it as I know VRBO does allow cleaning fees.
1 voteCleaning fees are part of the Property Main Settings and will apply to Vrbo.
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Only allow experienced guests to book
Have the possibility to restrict guests from Booking the property. Only allow experienced guests to book
1 voteYou can set your guest requirements for Airbnb in main settings of the property.
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Pet Fee per Pet
Have the option to charge a fee per pet.
1 voteWe already support his feature. Please see how to set it up in the following article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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Ability view the potential guests reviews and star rating for Airbnb and vrbo in Hostfully
For now, it's not possible to check a potential guests reviews and star rating for Airbnb and vrbo in Hostfully.
A key part of my business is too properly vet guests and ensure they have great reviews before accepting their requests.
However, I am unable to check reviews from the Hostfully system.
Therefore this defeats having the review system if you cannot check review scores and comments prior to deciding if you want to accept their request.
I manage high end luxury properties I cannot accept all guests as they can damage the property.
1 voteHello Nick. Did you know that you can set your Airbnb settings to only accept guests with a vetted profile? On the Property Settings page, for the setting Guest Requirements, you can select "Well reviewed with verified identity", and Airbnb guarantees that the guests are vetted guests.
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