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6 results found

  1. Custom Cancellation for VRBO

    Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    63 votes
    planned  ·  18 comments  ·  Channels  ·  Admin →
    How important is this to you?

  2. Custom cancellation policy for Booking.com

    We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    6 votes
    0 comments  ·  Channels  ·  Admin →
    How important is this to you?
    planned  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    The cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.

  3. Support connection to multiple Booking.com accounts

    14 votes
    0 comments  ·  Channels  ·  Admin →
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  4. Use Vrbo as a Merchant of Record

    Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.

    9 votes
    0 comments  ·  Channels  ·  Admin →
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    planned  ·  AdminSteph (CTO, Hostfully) responded

    We are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.

  5. Remove "7 digits" in the window to connect Booking.com

    When connecting BDC channel in Hostfully, the pop up says BDC ID (7 digits), but some hotel IDs can be 7 or 8 digits.

    2 votes
    planned  ·  0 comments  ·  Channels  ·  Admin →
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  6. Get a notification when an Airbnb guest needs to alter their reservation.

    When a guest requests to alter their Airbnb stay, the notification only goes through Airbnb. I'm a co-host and have several other Airbnb accounts connected to my Hostfully account. When guests request an alteration, I don’t get any notification of that.

    I would like for Hostfully to provide notification for me so I can approve/decline Airbnb guests for an altered stay.

    31 votes
    planned  ·  2 comments  ·  Channels  ·  Admin →
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