19 results found
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Hostfully - Hometogo integration
I have an increasing amount of bookings coming in via HomeToGo. There used to be a link (sync of calendar + prices + descriptions etc.) with them, but this is no longer the case.
I would like to see this coming back as now there is a lot of manual input necessary to make sure I have all bookings in once place (Hostfully) and have my messages and triggers automated.7 votesHi everyone,
thanks a lot for sharing this feedback with us. That's much appreciated.
We're no longer supporting an integration with HomeToGo, so this isn't something we can offer going forward.
That said, we continuously expand and update our list of integration partners and channels to provide strong distribution opportunities, and we'll keep sharing relevant updates as they become available.
Best,
Kathi
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Use Fee name from Fees, Taxes, and Policies tab to reflect on channels instead of mapping type
For example, a PM configured a custom fee named "Tourism Fee" in the Fees, Taxes, and Policies tab from Hostfully and mapped it to channels (Airbnb/ BDC, Vrbo, etc.). It would be more clear and synchronise if on channels, the fee also reflects as "Tourism Fee" and not as its mapping type.
2 votes -
Connect multi-unit to Whimstay
Be able to connect multi-unit to Whimstay
1 voteThis will have to be done by Whinstay, they implement the Hostfully API and the multi-unit API has been available for this to be implemented from their end.
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Import Airbnb reviews to Vrbo
We want to import Airbnb reviews to Vrbo. I spoke with the VRBO market manager and they said some platforms have that feature.
3 votesThis suggestion is actually against Airbnb's Terms of Service, so we will not be able to implement it, unless their policies change in the future. For now, we have to decline this. Thank you for suggesting.
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Minimum age for Airbnb
Add a Minimum Age condition to the Airbnb channel. Like VRBO's
1 voteAirbnb's API does not provide this capability the way Vrbo does.
This is rather communicated via the house_rules metadata in the API.
- While there's no dedicated minimum_age parameter, the minimum age is often parsed from:
- house_rules (free-text field)
- description or other_things_to_note
- Airbnb expects hosts to manually enforce minimum age by reviewing guest profiles and messaging.
- Airbnb does not block bookings automatically based on age unless the guest is under 18 (which is not allowed platform-wide).
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Allow changing checkout date for payment by Booking.com reservation
Allow to change checkout date for reservations with payment by Booking.com. If guest wants to extend the checkout date, looks like they have to request it on Booking.com before checkin date but it's not usually the case.
However, the action to change checkout date in Hostfully does not work with Payment by Booking.com reservations causing it's hard for us to extend guest stay.
Additionally, the option to change stay date is blocked on Booking.com Extranet so we cannot modify it neither from Hostfully nor Booking.com
1 voteHi Scarlett,
thanks a lot for sharing this feedback with us, much appreciated.
Booking.com reservations with Payments by Bcom (PBB) follow a different process compared to non-PBB reservations.
Please find here the guide from Booking.com about booking modifications: https://partner.booking.com/en-us/help/reservations/reduce-cancellations/making-changes-booking-made-your-property
Unfortunately, their system is currently not allowing partners to update PBB reservations via the partner system (Hostfully PMP). That is a limitation on their end, for which we already shared feedback with them.
I hope the article can give you more insights in the current process from Booking.com, but it's expected that the guest has to request a day change via the extranet if they want to extend or shorten their PBB booking.
Best,
Kathi
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Able to change the number of guests for Booking.com reservations
Able to change the number of guests for Booking.com reservations
1 voteUnfortunately, as of today, Booking.com does not provide an API to allow us to send # of guest alterations from the platform.
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Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
Not redirect to the property page when finding the property and clicking on the search result on the Booking.com channel page
2 votesWe can not reproduce this problem.
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Sync button for all channels at once
Sync button for all channels at once
1 voteThis is not a feature we can provide because we are constrained by API call quotas from channel partners.
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More frequent sync with Booking.com
Make the sync with BDC more frequent. Currently, there is a 2 min sync frequency with Booking.com.
1 voteOur synchronization frequency is fine.
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Support Booking.com "Smart flex" type of reservation
Support Booking.com "Smart flex" type of reservation
1 voteI will close this ticket, as this is already tracked as a bug on our system and will be fixed/released next week.
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1 vote
Vrbo and Airbnb do not provide any API for this at this point.
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Rentals United booking details
When a booking comes via Rentals United, details do not reflect the actual booking source or correct price - default Hostfully calendar prices are inserted, requiring manual overwriting and potentially confusing the owner. Can you make the numbers and source sync accurately?
2 votes -
On the Channel Managers, when you click on Toggle All: to On, and it turns on all properties, it goes back to Off.
It is confusing that the Toggle All button goes back to, or stays at Off, even after you click on it to Toggle all to on. Can it just stay at on if all are on?
1 voteThis is by design. The toggle is a way to force all properties to ON, and not to show the status of all properties.
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Airbnb fees under the lead
like I said, I understand that. But whoever at Hostfully negotiates with Airbnb, if they could ask for that to change, that would make a difference in being able to book these Airbnb referrals. It doesn’t do us any good to know after the fact when the customers are questioning their total fees before booking and we have no idea what those are. I hope that makes sense to you now.
1 voteWe do not have any control of how Airbnb displays fees on their site.
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2 votes
Vrbo does not provide an API to synchronise reviews automatically.
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Have connection with thesqua.re website
I would like to list my Hostfully listings on thesqua.re website.
1 voteThere is no plan to integrate with this particular website, but please feel free to suggest to them to connect to us via our API and provide the integration.
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Add Pre-Booking Message Field and Sync it with Airbnb
I want to have the Pre-Booking Message field set up in Hostfully and be synced with Airbnb.
3 votes -
Work with VRBO to get their services for us back
Since signing up with Hostfully, VRBO will not give us the services they used to, such as: handling occupancy tax and filings, collecting rental payments, and refunding deposits, 24/7 customer service, etc. This is creating a lot more work for us. We signed up for Hostfully to make things easier for us. Now we have to decide whether to drop Hostfully or drop VRBO.
Can you work with VRBO to have them give us the same services we had before we sign up with a channel manager? Airbnb gives us the same service why can’t VRBO?
1 vote
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