Allow changing checkout date for payment by Booking.com reservation
Allow to change checkout date for reservations with payment by Booking.com. If guest wants to extend the checkout date, looks like they have to request it on Booking.com before checkin date but it's not usually the case.
However, the action to change checkout date in Hostfully does not work with Payment by Booking.com reservations causing it's hard for us to extend guest stay.
Additionally, the option to change stay date is blocked on Booking.com Extranet so we cannot modify it neither from Hostfully nor Booking.com
Scarlett Weir
shared this idea
Hi Scarlett,
thanks a lot for sharing this feedback with us, much appreciated.
Booking.com reservations with Payments by Bcom (PBB) follow a different process compared to non-PBB reservations.
Please find here the guide from Booking.com about booking modifications: https://partner.booking.com/en-us/help/reservations/reduce-cancellations/making-changes-booking-made-your-property
Unfortunately, their system is currently not allowing partners to update PBB reservations via the partner system (Hostfully PMP). That is a limitation on their end, for which we already shared feedback with them.
I hope the article can give you more insights in the current process from Booking.com, but it's expected that the guest has to request a day change via the extranet if they want to extend or shorten their PBB booking.
Best,
Kathi