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  1. 29 votes

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    Rena Pacheco-Theard commented  · 

    Payment processing fees are not refunded by the merchant (Stripe etc.) when a guest cancels a reservation. Thus we need the ability to reduce these amounts from the refund payout so we are not losing more $ on a refunded reservation.

    This feature is available on several other PMS platforms and would critically help small and large hosts alike.

    Rena Pacheco-Theard supported this idea  · 
  2. 6 votes

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    Rena Pacheco-Theard supported this idea  ·