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45 results found

  1. Every time that I send out a message template and I don't have the custom variable filled out in the area, it will populate with this: [$INSTAGRAM$].
    I want if there wasn't a variable inserted, you could default it to nothing. This is a feature request that I have, please

    1 vote

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  2. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    7 votes

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  3. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    7 votes

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  4. Add a variable for recommendations only guidebook

    1 vote

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  5. As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.

    5 votes

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  6. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    5 votes

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  7. As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

    I tried to manually add those two items to the system template but those variables are not available for this template.

    6 votes

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  8. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    17 votes

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  9. Create a way for guests to indicate when they leave the property so the cleaners can be notified and can start working on the earlier departure properties first.

    2 votes

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  10. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    4 votes

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  11. For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.

    3 votes

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  12. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    7 votes

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  13. My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.

    4 votes

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  14. All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.

    3 votes

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  15. I'd like to modify this [$PROPERTY_LIST$] as a template, so I can automatically send the available properties in certain dates, plues their final price next to it.

    2 votes

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  16. Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.

    4 votes

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  17. Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)

    2 votes

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  18. AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

    I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

    Currently there is no way to accurately reflect the AirBnB host payout amount in the…

    7 votes

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  19. I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.

    3 votes

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  20. Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.

    6 votes

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