17 results found
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Support line breaks (spacing) in SMS messages
As a PM I would like to have my text messages separated by “returns” on the keyboard. Right now, I can enter returns in SMS templates, but when I click save then the system deletes them and make it difficult for guests to read my SMS messages.
19 votesThis change has been released to production.
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Allow control over system template automation
System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.We need to have more control over these and should be able to turn off the automatic feature.
51 votesThis feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.
Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.
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Templates: Allow variables in the subject line
I'd like to be able to use variables in the subject line. Right now it's not possible.
12 votesThanks for your interest in this feature. Good news - we now support variables in the subject line of the message.
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Pre Arrival Form -only ask for either Government ID or Passport
I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.
- idea from Ryan tothindustriesinc@gmail.com
23 votesThis has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.
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Automated responses to Airbnb inquiries
It would be so wonderful to have the option for an automated response to inquiries. I came from Hospitality.com and REALLY got used to my inquires having an automatic response from me and not having to stress about that response time. I'm desperately missing that feature and hope it can be added to Hostfully in the near future. Thank you!
3 votesThis is now in prodction.
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Trigger mail only if there's a balance pending
A way to (after setting the template) set the trigger to send the mail only if there's a balance pending.
22 votes -
Trigger Notification for Cancelled Bookings
Create a trigger for notification to owners of a cancelled booking. Booking.com guest cancelled a booking and I did not received a notification of it.
1 vote -
Make Editable Triggers
Right now if I want to edit the trigger I have to create a new one and then delete the old one it would be much simpler just to edit the old one
32 votes -
Custom Triggers on a certain day of the week
Trigger to send out a message/SMS to all guests on a certain day. (Example: wishing a happy holiday, scheduling maintenance reminder, etc)
32 votes"Day of the week" triggers have been released to production in the Hostfully Platform. Find them as one of the trigger options in the Complex Triggers section.
Because they are part of Complex Triggers, they can also be combined with other trigger conditions.
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Extend custom data in pre-arrival form
I really need an option to add custom data for the pre-arrival form which I can specify if the data is mandatory or not. Also it would be nice if it was possible to specify if the data is per reservation or per guest.
I.e. I need to be able to collect passport number and nationality for each guest in the reservation.
5 votes -
Allow System and Custom Templates to be sent Manually.
I saw that there was a similar request which was marked completed because SOME messages can be RESENT from the Message Log.
However, I would like to be able to send Templates manually INITIALLY.
Also, not ALL messages are being logged in the Message Log.35 votes -
1 vote
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add trigger for arrival form completion
Here is the ideal scenario.
Guest books and receives a welcome message and an arrival form. In the message, it lets him know that the access code will be sent upon completion of the arrival form.
Once the guest completes the arrival form, I would have created a trigger for arrival form completion (which doesn't currently exist) and the guest will receive the access information.
This flow makes a lot of sense. That would make the interaction a little more organic ensuring that the guest cooperates and fills out the arrival form.
I hope this feature would be easy to…
20 votes -
Add triggers for owners blocks
triggers before a block to send owner the check in info
trigger before or after an owner block to create a cleaning job
trigger before or after an owner block to create a maintenance job16 votesThis feature is now live.
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View Recipients in Scheduled Messages
Only message recipients for Hostfully reservations are viewable in the Scheduled Messages table. If you have multiple scheduled messages with the same scheduled time, there is no way to distinguish who the messages are going to or through which platform, e.g., Airbnb, VRBO, etc.
1 vote -
Creating a Trigger for an Owner Cancelled block
Is there anyway in which an "event" such as "Owner Cancels Blocked Dates" can be added to Triggers and Templates?
When a guest cancels a reservation we receive an email notification through a Trigger. However, when an Owner cancels a block we don't receive a notification. Twice we have had an owner cancel without letting us know so we did not cancel our housekeeping service for the owner stay.
10 votes -
trigger by non response time
This is for auto replies that kick in by a time based trigger of non response to a guest inquiry. This is for Guest inquiries and also current guests.
For example if a booking agent is really busy and 30 min has gone by and they have not responded to an inquiry. Then the auto reply would kick in so that the guest would get a response.
Ideally we could set the time frame. 30 min is just an example.
It helps a lot for OTAs like AirBnb that track how quickly we reply to inquiries.
9 votes
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