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  1. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    41 votes

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  2. The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    46 votes

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  3. As a PM I would like to have my text messages separated by “returns” on the keyboard. Right now, I can enter returns in SMS templates, but when I click save then the system deletes them and make it difficult for guests to read my SMS messages.

    19 votes

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  4. System templates are sent automatically to our Booking.com guests but some of them are irrelevant to our business or sent when they are not needed.
    When a guest has paid via Booking.com virtual card, Hostfully has seen this as unpaid and sent the guest a payment link. The guest then paid twice. We then lost money refunding him.
    Its also wasting our time trying to reassure people that they don't owe money or that we aren't trying to con them.

    We need to have more control over these and should be able to turn off the automatic feature.

    51 votes

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    This feature has now be deployed to production. Users can now turn off the messages automatically sent by the systems using a toggle control on the System Templates page.


    Note that templates which do not show a toggle button do not get sent automatically, but are templates for messages sent by property managers.

  5. Under Agency settings, we're not aware that Pre-arrival form will be sent if we select "Capture guest information after payment".
    We have our own form and don't want to use your form.
    We'd like to suggest to make the wording consistent. Instead of "Capture guest information after payment", just put "Send pre-arrival form after payment" then we'd know it's the same thing.

    1 vote

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  6. I'd like to be able to use variables in the subject line. Right now it's not possible.

    12 votes

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    completed  ·  Michele responded

    Thanks for your interest in this feature. Good news - we now support variables in the subject line of the message.

  7. As a PM, I want the system template "Invite guest" should show in the list of System templates for me to make edits. At the moment, I need to manually select and modify it from Inbox

    4 votes

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  8. I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.

    23 votes

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    This has been completed. The form now only refers to government IDs, whether they are a passport or any other official government ID. This should remove the confusion associated with mentioning passports.

  9. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    18 votes

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  10. It would be so wonderful to have the option for an automated response to inquiries. I came from Hospitality.com and REALLY got used to my inquires having an automatic response from me and not having to stress about that response time. I'm desperately missing that feature and hope it can be added to Hostfully in the near future. Thank you!

    3 votes

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  11. A way to (after setting the template) set the trigger to send the mail only if there's a balance pending.

    22 votes

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  12. Create a trigger for notification to owners of a cancelled booking. Booking.com guest cancelled a booking and I did not received a notification of it.

    1 vote

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  13. Right now if I want to edit the trigger I have to create a new one and then delete the old one it would be much simpler just to edit the old one

    32 votes

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  14. Trigger to send out a message/SMS to all guests on a certain day. (Example: wishing a happy holiday, scheduling maintenance reminder, etc)

    32 votes

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    "Day of the week" triggers have been released to production in the Hostfully Platform. Find them as one of the trigger options in the Complex Triggers section.


    Because they are part of Complex Triggers, they can also be combined with other trigger conditions.

  15. I really need an option to add custom data for the pre-arrival form which I can specify if the data is mandatory or not. Also it would be nice if it was possible to specify if the data is per reservation or per guest.

    I.e. I need to be able to collect passport number and nationality for each guest in the reservation.

    5 votes

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  16. I saw that there was a similar request which was marked completed because SOME messages can be RESENT from the Message Log.
    However, I would like to be able to send Templates manually INITIALLY.
    Also, not ALL messages are being logged in the Message Log.

    35 votes

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  17. 1 vote

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  18. Here is the ideal scenario.

    Guest books and receives a welcome message and an arrival form. In the message, it lets him know that the access code will be sent upon completion of the arrival form.

    Once the guest completes the arrival form, I would have created a trigger for arrival form completion (which doesn't currently exist) and the guest will receive the access information.

    This flow makes a lot of sense. That would make the interaction a little more organic ensuring that the guest cooperates and fills out the arrival form.

    I hope this feature would be easy to…

    20 votes

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  19. triggers before a block to send owner the check in info
    trigger before or after an owner block to create a cleaning job
    trigger before or after an owner block to create a maintenance job

    16 votes

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  20. Only message recipients for Hostfully reservations are viewable in the Scheduled Messages table. If you have multiple scheduled messages with the same scheduled time, there is no way to distinguish who the messages are going to or through which platform, e.g., Airbnb, VRBO, etc.

    1 vote

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