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Guidebook

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  1. Currently there are 5 variables available for customizing a guidebook for each secure link (Guest Last Name, Guest First Name, Check-out Date, Check-In Date, Access Code). It would be helpful if there were some additional variables we could use (and allow us to provide the title of each field, but if not you can just name them 'Custom field 1', 'Custom field 2', etc)

    2 votes

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    received  ·  1 comment  ·  Admin →
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  2. On the Secure Links page, add a toggle for the splash screen. Sometimes I may want a guest to have a splash screen, sometimes I may not.

    2 votes

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  3. For the check-out information, for instance. We were able to create custom check-out items. In this case, to turn off the water. So It would be helpful to be able to create custom items as such with the checkout.

    2 votes

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  4. Adding the ability to create subcategories in the House Manual would help organize the cards a lot. For example, it would be nice to have a subcategory for the Kitchen since several cards will be for operating kitchen appliances - having them all in one place would be cleaner and easier to find for the guest. Having a subcategory for Bedroom, Living Room, Yard might be some other options hosts might want to create. I envision the subcategories to be near the top of the manual, similar to subfolders in a directory. I know a workaround would be to create…

    3 votes

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  5. My idea is to have the Hostfully guidebook view like a slideshow (or think of digital signage) on my iPad or monitors. So my thought the guidebook would have a welcome screen with the customer’s name, today’s forecast and date, then automatically flip through the other cards with videos to play on a card, restaurants, and have RSS feeds with news or links to our local updated events.

    My thought is to have the guidebook show like digital signage that you’d see in a hotel, but personalized to the guest and display on an iPad or monitor.

    2 votes

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  6. When we add images to our guidebooks we can drop and rotate images but a way to resize would be very helpful.

    7 votes

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  7. id like to have the option to send past guests an opportunity to reveiw the accomodation utilising this platform on things like'

    -how they like the space
    -any improvements they could reccomend
    -what ammenties they would like if a returning customer

    maybe not these questions in particular but perhaps tabs that we could populate ourselves and determine what questions we would like to ask.

    cheers

    3 votes

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  8. On Airbnb for some accounts they literally walk you through check-in so each part has it's own screen with pictures for explanation. It would be nice that when they open check-in instructions that instead of scrolling up and down that it showed them one picture at a time so they have the most important info for that step when we need it. For properties where we have lockboxes guests sometimes get confused and use their door code to try to open the lockbox and then call us when they can't get it open. I feel something like this would alleviate…

    2 votes

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  9. 2 votes

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  10. Be able to report on usage of guidebooks and page visits from the digital guidebook.

    16 votes

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    We do have some PM-facing analytics features for guidebooks planned for this year.

    1) easily viewable simple metrics on your dashboard for guidebooks, house manual cards, and recommendations

    2) a more complex report of utilization.

  11. 2 votes

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  12. number of times guest book is used, top sections or pages visited, Would help is demonstrating value and in service improvement

    7 votes

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  13. i am subscribed to a few subscription magazines that allow digital downloads and i think it would be great to have the option to have an entertainment card that allows us to upload subscription magazines to hosfully platform as i think in this age of corona having physical magazines touched by multiple guests is not the most ideal.

    1 vote

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  14. My carpark requires a card key to enter. Some guests use parking others don't.

    Because of this I place carpark key in a different place to pick up than my apartment key.

    At the moment if someone wants to use parking and I cannot hand the card to them personally, I need to add confidential information to my guide book such as location, lockbox numbers which are not secure if posted.

    I don't want to use the full guidebook restriction as it doesn't fit my needs.

    Love the guidebook it's an excellent tool.
    😊

    1 vote

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  15. The number of icons we can choose from is very limited. It would be great if you added more.

    3 votes

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  16. Being able to assign the same recommendation for 2 different categories would save us a lot of time.

    3 votes

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    under review  ·  1 comment  ·  Admin →
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  17. Currently, we just get a name and email address when some one purchases something from the market place. This offers little information when running multiple rentals a d takes time to match the request to the booking.

    In order to automate a process, we send emails via zapier. Currently, there is very little information provided in the standard template. I would like to see a feature that allows the host to customize the template when someone purchases something through the market place. For example add a date of when they would like a mid stay clean, which apartment, date for…

    5 votes

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