56 results found
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Be able to edit airbnb guest reviews before they go out
It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.
17 votes -
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.3 votes -
New trigger for "rental agreement not signed" when booking outside of direct booking site
I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).
9 votes -
Ability to edit pre-arrival form
Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
"Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.
3 votes -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
14 votes -
Show country code before phone number
Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.
Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.
3 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
25 votes -
3 votes
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2 votes
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Same-day checkin trigger
Add a trigger "same day checkin" for complex condition.
I had a guest schedule a booking on the same day as their checkin, however, it was after the time period set for my checkin instructions to be sent to them. I had to manually send my instructions to the guests since my checkin instruction email is sent 24 hours prior to their arrival.
3 votes -
Ability To Turn Off Auto Communication for Reservation
It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.
3 votes -
Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
1 vote -
Triggers for keywords
it would be really convinient if instead of having to create a trigger for a message to go out, that maybe certain trigger words that guests send would be able to trigger a response. For example, if a guest forgets the door code and the send a message asking "What is the door code again?" instead of me having to manually respond, maybe that question itself could trigger a response that would auto send the door code.
2 votes -
Ability to send a test email from template creation
Why should it be that the creation of an email template should be tested on a live guest? Please allow the ability to send a test email to confirm that the email appears the way it is intended.
1 vote -
Add incoming airbnb review as a trigger
Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).
1 vote -
Message Variable - Decide how the variable show should
Every time that I send out a message template and I don't have the custom variable filled out in the area, it will populate with this: [$INSTAGRAM$].
I want if there wasn't a variable inserted, you could default it to nothing. This is a feature request that I have, please3 votes -
Sample Message Flow
I'd like to be able to see exactly what my messages are going to look like to my guest. A "sample" function in templates and triggers would be helpful here, either just for individual messages or with a "complex condition" where I could say "guest books x-property..." and then see ALL the automated messages that would go out to that guest in the order they'd be sent, with all the variables filled with mock information or information I could provide in that complex condition.
1 vote -
Allow Triggers to be sent on certain days of the week as a complex condition
We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.
5 votes -
Add Search field for Scheduled Messages
As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.
6 votes -
Add reservation/guest identifier to failed payment system template
As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.
I tried to manually add those two items to the system template but those variables are not available for this template.
6 votes
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