80 results found
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Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
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11 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
6 votes -
Add a complex condition for reviews
Have an option to select: Only send if the guest hasn't left a review yet
16 votes -
Bulk delete scheduled messages
Be able to bulk delete scheduled messages.
3 votes -
2 votes
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Add multiple-choice answer types for pre-arrival form
I want to have the option of adding multiple-choice answer types for pre-arrival form.
1 vote -
VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
9 votes -
Add a complex condition based on check-in date to the triggers
Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example
I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).
7 votes -
Triggers related to jobs starting time
Be able to create triggers (notifications) around timing of Jobs. For example, be able to send a reminder to a service provider X number of hours before a job.
(when the job is not tied to each guest or specifically to a check-in or check-out, we need the notification tied to the job specifically)
1 voteThank you for suggesting.
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Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
21 votes -
Delete pre arrival form information after stay
Delete pre arrival form information after stay
1 vote -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
22 votes -
Ability to edit pre-arrival form
Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
"Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.
16 votes -
Booking updated trigger to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
14 votes -
Hyperlink in Pre-arrival Form
We have a pet agreement that we want to hyperlink to if the guest answers Yes to bringing a pet. Currently we can add a link but it isn't clickable, hyperlinking does not work on the guest side. Nothing happens when they click the link. They have to copy and paste the link to be able to read the agreement and indicate they agree with the terms. Would be nice to hyperlink to the rental agreement as well if we want. That way they aren't receiving too many agreements and forms to fill out.
2 votes -
Be able to add "property is" filter to all triggers
Be able to add "property is" filter to all triggers so they can be set up better for messaging owners.
2 votes -
Airbnb review reminder trigger
Ability to have a condition for a trigger so that we can send a reminder after 10 days if the guests didn't leave a review on Airbnb
3 votes -
New trigger for "rental agreement not signed" when booking outside of direct booking site
I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).
26 votes -
1 vote
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Add date options to the system template: Alternative Rental Dates
Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.
It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.5 votes
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