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  1. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    54 votes

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  2. While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.

    3 votes

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  3. Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:

    1/ An instant trigger for the event of NEW_BOOKING,

    2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.

    However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.

    4 votes

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  4. Have an option to select: Only send if the guest hasn't left a review yet

    13 votes

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  5. Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…

    4 votes

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  6. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    6 votes

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  7. Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example

    I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).

    7 votes

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  8. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    7 votes

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  9. Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c

    The event New message in inbox is working for action sending email only.

    As a host, I want this event works for channel message as well.

    It helps to cover the scenario:
    When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.

    => It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)

    1 vote

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  10. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    71 votes

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  11. The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.

    2 votes

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  12. NO - what I am saying is that Hostfully needs to ADD an event called Pre-Arrival form submitted

    we have tried creating an event called booking confirmed with the pre-arrival as a CONDITION and it does not work

    2 votes

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  13. Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    6 votes

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  14. Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.

    15 votes

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  15. Set a complex trigger for "X" time after booking confirmation

    15 votes

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  16. Sometimes people need the new message in inbox to be sent to specific team members by property.

    3 votes

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  17. I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.

    6 votes

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  18. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    15 votes

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  19. Be able to have the Government ID as a required field on the Pre-Arrival From, and not requiring the Government ID country and the Government ID number fields.

    6 votes

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  20. Be notified when an owner makes a change to their block? Like if they update the arrival or departure, or update notes

    5 votes

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