Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
Joseph Cox
shared this idea
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Ade Owoaje
commented
We have numerous repeat guests who come to our properties.
Sending them the same generic emails and requesting all their details every time they come makes us look unprofessional. This is a straightforward fix to 1, highlight that this is a possible returning guest and secondly, are we happy with their details?
It should also apply to reviews as they keep getting the same generic email to leave a review.
This can significantly improve the guest experience.
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Keith
commented
This is a good idea. I'd like the same for reviews.
Otherwise repeat guests keep getting the same review over and over.