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  1. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    22 votes

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  2. Since Airbnb is enforcing the character limit, it'd be a great idea if hostfully can add a character count to the text boxes in the description.

    16 votes

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  3. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    23 votes

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    5 comments  ·  Payments  ·  Admin →
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    Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:

    • if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
    • if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.

    So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.

  4. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    13 votes

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  5. I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
    At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.

    8 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  6. PM would like to add receipts of ongoing or one time adjustments to owner portal and owner reporting

    7 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  7. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    11 votes

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  8. 3 votes

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  9. We would want to feature videos of our different spaces / properties, just like property photos.

    5 votes

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  10. Put a character counter on the Description page's Public Name and Short Description so we don't create text threads that don't get published

    5 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  11. We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    21 votes

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    1 comment  ·  Payments  ·  Admin →
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  12. Allow guests to book more than one apartment in the same location - there should be a tick box to add a shopping basket - in the shopping basket is the total number of apartments and the total prices

    2 votes

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  13. RemoteLock pincode should be automatically created for future leads created before the integration. At the moment, the integration is not backward compatible, and I need to resave the previous applicable leads to get synced with RemoteLock.

    6 votes

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    Thank you for your feedback. We would need to make this configurable, because many PMs would already have entered pin code in another way and would not want existing pins to be overwritten.

  14. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    19 votes

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  15. Please have the feature of multi-room booking so that my guests can book multiple rooms at once on the checkout.

    14 votes

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    received  ·  3 comments  ·  Other  ·  Admin →
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  16. Add number of bedrooms as a search field on the direct booking website

    4 votes

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  17. We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?

    20 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  18. I need the trigger condition of "if the rental agreement is NOT signed" to resend it.

    4 votes

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  19. PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.

    5 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  20. I would like to have the ability to receive attachments from guests through the inbox.

    4 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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