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Property Management Platform - Web

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  1. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    45 votes

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  2. Support more amenities for booking.com

    13 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  3. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    14 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  4. Integrate with Xero Accounting (particularly popular in Australia)

    35 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  5. When a property has booking mode as Inquiry, from direct booking site or booking widget, option shows as "Get a quote".

    However, when a property has booking mode as Booking Request or Instand Booking, this option shows as "Book now".

    But for Booking Request mode, when continuing to proceed with a booking, there is a small note at the top of the page that states, "guest must wait for the property manager to accept it and payment will be processed accordingly." which is quite confused and guest can easily miss that note.

    I think it would be much more clear…

    13 votes

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  6. Have an option to select: Only send if the guest hasn't left a review yet

    7 votes

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  7. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    15 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  8. When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."

    It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb

    8 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  9. Make Phone field mandatory on our Direct Booking site.

    6 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  10. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    4 votes

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  11. Would be great if we could set up multiple rental agreements to then have the guest sign as needed. For example, if I wanted to add bike or paddle board rental - multiple templates

    6 votes

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  12. I want to create 25 one-time discount codes for a value of $25 (example) and would like to avoid having to do it one at a time

    6 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  13. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    25 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  14. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    13 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  15. More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).

    It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.

    13 votes

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  16. We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.

    2 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  17. It appears that all the vertical photos on Photos tab changes to landscape mode on DBS, result in the photo being zoomed in too much.
    It'd be great if DBS supports both vertical and landscape photos

    3 votes

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  18. At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    10 votes

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  19. Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.

    It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.

    5 votes

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  20. Set a complex trigger for "X" time after booking confirmation

    9 votes

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