636 results found
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Guest review report
per property - per channels
32 votes -
24 votes
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Filter properties to specific websites
Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.
7 votes -
Generate invoices for guests
would be nice if the team could develop a routing to generate a pdf receipt for guest
44 votes -
Remove the "Sign Up For A Free Hostfully Account Here" from the direct reservation confirmation
big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.7 votes -
Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
…
14 votes -
Able to close hold expired leads
Feature to close Airbnb hold expired lead so it won't appear in Pipeline with Relevant status as I see it a bit messy and does not make sense. As Relevant status should be for ongoing lead (on hold, quote sent) or confirmed bookings for us to work on.
5 votes -
Phone field mandatory on our Direct Booking site.
Make Phone field mandatory on our Direct Booking site.
36 votes -
Allow to modify Agency Commission while setting Pricing Periods.
Add a field to allow updating the agency commission while setting pricing periods.
4 votes -
Integrate with Rental Listing Sites (Mid Term Rentals)
For mid-term rentals: integrate with rental listing sites like ZILLOW and AVAIL.
Pretty much just for the availability! It is annoying to have to "confirm availability" for both Zillow and Avail AND update the availability separate from Hostfully.
2 votes -
Make owner stays distinct from owner blocks
Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.
39 votes -
Align Common Space Handling with Airbnb Changes
Currently, photos and beds assigned to the Common Space room type are not displaying correctly on Airbnb. This is due to Airbnb’s decision to sunset support for the common_space designation by July 2025.
Please help update the common space mapping to align with Airbnb's update.
3 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
6 votes -
Import past bookings with all the information so that it shows on the inbox instead of appearing "unknown".
At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.
4 votes -
Improve format of pre-arrival form rules
We would love the posibility for the rules to be separated so it is not such a run-on list.
3 votes -
Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…21 votes -
Have the import all property button in guidbebook Import page
On guidebook portal > the page Property Management Platform Imports
With the current flow to import from PMP, I will need to
- Click to the PMP Import page
- Click on import from PMP button
- Being redirected to the page adjust the guidebook > Save
- Then I must click the PMP Imports page again > re-allocate the property name > Click the import from PMP button to import the new one.
Ex: If I have 40 properties, this flow would need to be repeated 40 times which caused a very unpleasant experience.=> I want to have…
1 vote -
Edit customized fields
under the pre arrival form instead of deleting them one by one
2 votes -
search in the pipeline ONLY for guests who own money/payments
search in the pipeline ONLY for guests who own money/payments - red circle
9 votes -
Transaction ID seach bar in the Pipeline
Allowing Transaction IDs to be searched into the Pipeline filters
2 votes
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