508 results found
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Receive Vrbo guest inquiries and guest portal messages in the Hostfully Inbox
Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.
Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.
There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me…
58 votes -
Change Inbox to separate messages by lead/reservation rather than email address
Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.
For instance:
John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .
John Smith then changes his mind and books property B.
John Smith receives our automated confirmation email for property B, which pulls in variables…
46 votes -
Bulk edit the price and min stay per night
So we can now view the price and minimum stay per night in the new calendar beta. Great! But can we edit it for one or multiple properties at once?
YES! This is coming in our 2nd version of the new Central Calendar !
23 votes -
Preserve pricing when modifying existing bookings (i.e. adding guests or additional nights)
We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.
Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.
For example:
Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.
The lodging is capable of housing six, but…
27 votes -
Revise guest portal invitation process
My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).
As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.
32 votesThis is actually a bug and will be fixed shortly.
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Integrate directly with Expedia
I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.
I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.
14 votes -
Additional Payment Processors
Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.
8 votes -
Ability to split payments for reservations
Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.
18 votesThank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:
- if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
- if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.
So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.
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Implement Airbnb Resolution Center API
I'd like to receive all financial updates on Airbnb bookings from the Airbnb Resolutions Center on the order in Hostfully so financials can be in synch for bookings and reporting.
Problem Statement:
Right now, if a guest is refunded or funds are collected from a guest using the Airbnb resolution center, then Hostfully does not receive that information for updating bookings and therefore Reporting. This causes a gap in reporting and makes it hard to reconcile.
31 votes -
Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
9 votes -
Add a character count to the text boxes in the description
Since Airbnb is enforcing the character limit, it'd be a great idea if hostfully can add a character count to the text boxes in the description.
5 votes -
Import Airbnb co-host messages to Inbox
As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well
It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.
If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.
16 votes -
Show calendar pricing to owners
It would be better if the owners can also see the rates on the calendar for their listings.
17 votes -
Be able to edit airbnb guest reviews before they go out
It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.
7 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
17 votes -
Scheduling security deposit payments and refunds and holds.
We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.
17 votes -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
7 votes -
Send Now Feature
It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.
6 votes -
Notifications via email when a guest books a service via the upsell flow during the booking process
As a property manager, I want to be notified when a guest books a service as an upsell through the PMP upsell flow during the booking process.
13 votes -
Implementation of multi-room booking
Please have the feature of multi-room booking so that my guests can book multiple rooms at once on the checkout.
11 votes
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