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  1. Currently, the inbox lumps together messages sent to the same email address. For guests with multiple bookings, particularly multiple bookings on different dates, this causes variable information to be unpredictable when the guests name is selected from the left hand sidebar in the inbox.

    For instance:

    John Smith made an inquiry on property A, and a quote is opened. He receives some automated communication about Property A that pulls in variables from Property A's listing .

    John Smith then changes his mind and books property B.

    John Smith receives our automated confirmation email for property B, which pulls in variables…

    38 votes

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    received  ·  5 comments  ·  Inbox  ·  Admin →
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  2. Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.

    Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.

    There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me…

    45 votes

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    3 comments  ·  Inbox  ·  Admin →
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  3. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    26 votes

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  4. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    13 votes

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    under review  ·  1 comment  ·  Channels  ·  Admin →
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  5. I'd like to receive all financial updates on Airbnb bookings from the Airbnb Resolutions Center on the order in Hostfully so financials can be in synch for bookings and reporting.

    Problem Statement:

    Right now, if a guest is refunded or funds are collected from a guest using the Airbnb resolution center, then Hostfully does not receive that information for updating bookings and therefore Reporting. This causes a gap in reporting and makes it hard to reconcile.

    27 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  6. We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.

    Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.

    For example:

    Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.

    The lodging is capable of housing six, but…

    17 votes

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    3 comments  ·  Calendar  ·  Admin →
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  7. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    10 votes

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    1 comment  ·  Payments  ·  Admin →
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    Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:

    • if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
    • if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.

    So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.

  8. It would be better if the owners can also see the rates on the calendar for their listings.

    12 votes

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    planned  ·  0 comments  ·  Calendar  ·  Admin →
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  9. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    14 votes

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  10. Please have the feature of multi-room booking so that my guests can book multiple rooms at once on the checkout.

    11 votes

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    received  ·  2 comments  ·  Other  ·  Admin →
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  11. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    11 votes

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    2 comments  ·  Inbox  ·  Admin →
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  12. As I have multiple Agents being assigned to the same property, it would be great if I can choose a specific Agent for the system to automatically assign leads. Right now, the system will only assign leads to the FIRST Agent.

    12 votes

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  13. As a property manager, I want to be notified when a guest books a service as an upsell through the PMP upsell flow during the booking process.

    11 votes

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  14. Have an easy dashboard showing KPI figures for month/week - see photo from a competitor PMS

    17 votes

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  15. We should have the ability to Schedule Deposit payments, Refunds and credit card holds are an essential part of our practice. Hopefully should also work with payment systems to negotiate a refund on the transaction fees.

    13 votes

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    0 comments  ·  Payments  ·  Admin →
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  16. As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.

    12 votes

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  17. So we can now view the price and minimum stay per night in the new calendar beta. Great! But can we edit it for one or multiple properties at once?

    YES! This is coming in our 2nd version of the new Central Calendar !

    6 votes

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    planned  ·  2 comments  ·  Calendar  ·  Admin →
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  18. As a PM, I would like the note that contains the Hostfully UID to be removed from the Airbnb calendar when the reservation/block is cancelled or removed so that the calendar on Airbnb is clear.

    From the attached screenshot, the open date has the note Block uid=…., which is confusing. It makes me think that the date is not available while it is.

    10 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  19. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    10 votes

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    0 comments  ·  Inbox  ·  Admin →
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  20. Regarding the new Hostfully Central calendar, for the sub units, I would like for it to open with sub-units open the first time so i don’t have to load the page twice.

    5 votes

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    planned  ·  1 comment  ·  Calendar  ·  Admin →
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