23 results found
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17 votes
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Add customer's email to Stripe payment data
When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.
However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.
3 votes -
More flexibility to split the charge into more than 2 payments
Hi team,
At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.
As a workaround, users should:
1. Create manual payment link from Stripe > send to the guest
2. Once the guest pays, Record a payment manually from Pipeline
3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amountThat seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.
6 votes -
Blend in cleaning fee in one final price
Create an option to blend the cleaning fee in the total price without showing it as a separate position to the guests.
There has been a wave of criticism for high extra charges recently, but adding a cleaning fee that covers our costs independent of the length of stay is unavoidable. An option of making it part of the final price displayed to the guest would be great for those who want to adopt 'one price' policy.
2 votes -
Sold upsells in a report
Having a list of sold upsells in a report
7 votes -
Allow 48 hours to confirm booking requests
Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request. It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.
3 votes -
Support for ACH payments
Add Stripe ACH payments as an option for payout
11 votes -
Auto refund cancelled reservations based on cancellation policy
For now, the system only has feature to refund SD automatically. We'd love a feature to issue refund for cancelled reservations automatically based on the cancellation policy set, like other channels Airbnb or Vrbo.
5 votes -
Integrate with PayFast
PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.
3 votes -
Display Stripe Fees in Order Details
When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
Show a breakdown of Payment and invoice amount.2 votesWe can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.
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Ability to require Vrbo Invoice Payment Method even with payment processor
The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.
1 vote -
Improve checkout page or allow users to modify checkout page.
I would like to adjust those following:
On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.
- On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
2 votes -
Damage Deposit
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.
And make the timing of the PreAuthorization able to be set as to when this is taken.7 votes -
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
10 votes -
A Formula or link to Airbnb's Transaction History.
When running an owner report, the total reflects the entire cost of the reservation. When a guest stays for 2 or more months, Airbnb breaks up your payouts in 30 day increments. I would like to pay may owner's what I actually received for that month. If I pay the entire reservation and the guest cancels mid-stay, I would have to ask for money back from the owner. The Transaction History also accounts for guest resolutions. i.e. charges for damage or refunds for guest inconveniences.
2 votes -
The ability to have Vacation Rent Payment on the property level in Hostfully
We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.5 votes -
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.
8 votes -
display under the dates of the calendars the price of the night so that customers can make a good selection.
several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.
5 votes -
Pipeline not showing option to send payment request email until payment due date
If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.
6 votes -
Ability to pay more than minimum at reservation
A guest should be able to pay more than the minimum payment required at registration
5 votes
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