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Automatically charge of Stripe balance payments (second payment) for Vrbo and booking.com reservations

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Ai Nguyen shared this idea  ·   ·  Report…  ·  Admin →
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Beta release  ·  AdminAlice (Director of Product, Hostfully) responded  · 

Hi everyone 👋


Thank you for voting for the idea “Automatically charge Stripe balance payments (second payment) for US guests on Vrbo.”


We’re excited to let you know that this feature is now ready for a beta phase, and we’d love to invite interested customers to participate.


What’s new?

When enrolled in the beta, reservation balance payments will be automatically charged via Stripe for:

  • Vrbo reservations
  • Booking.com reservations


How the flow works

  1. A guest books on Vrbo or Booking.com
  2. The guest pays the deposit on the channel platform (or, in the case of a 0% deposit, provides their credit card details without an initial charge)
  3. When the balance is due, Hostfully will automatically charge the remaining amount via Stripe
  4. If the automatic charge fails (e.g. insufficient funds, expired card, etc.), we will fall back to the existing flow and send the usual balance due payment request to the guest


This beta covers both:

  • Reservations with a deposit
  • Reservations with a 0% deposit (card collected at booking, no initial charge)


Interested in joining the beta?

If you’d like this feature enabled on your account and are happy to participate in the beta, please reply to this post or let us know through UserVoice. We’ll follow up with next steps.

As always, your feedback during the beta will help us finalize the feature before a broader release.


Thanks again for helping shape Hostfully 🚀


Alice Glading

Director of Product

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  • Alex F commented  ·   ·  Report

    Please loop me in the beta. thanks!!

  • Whitstable Seaside commented  ·   ·  Report

    Us this only for US guests and not UK? If its for UK too then I'd love to join as this will solve a big problem.

  • Keith commented  ·   ·  Report

    In addition, given some states, like California, give guests a 24 hour cancellation period, we'd like the initial payment to be an authorization which automatically processes 24 hours later if the booking wasn't canceled.

    As it is, we have to pay stripe fees on cancellations which gets costly.

  • Keith commented  ·   ·  Report

    I think this is generally a good idea, but I don't think these transactions will be protected by 3D secure liability shift which we require on all our transactions to avoid chargebacks.

    If they are protected then we definitely would like to auto process the balance, but I'm pretty sure the guest needs to confirm the payment to have this protection.

  • April Mai (work email) commented  ·   ·  Report

    Here are my payment setting under property main settings: 0% at reservation, collect balance at 30 days. Currently, the system template Balance Due is sent to guests on the due date.

    I want guests to leave their CC details at the time of booking to create confirmed reservations, then the system will automatically charge the balance on the due date.