39 results found
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47 votes
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Reschedule Auto 2nd Payment Balance When Updating Split Payment Settings
As a property manager, I want the auto 2nd payment balance to be rescheduled whenever I update the split payment settings on the property settings page. This ensures that payment handling for leads is automatically adjusted based on the updated settings, maintaining accuracy and reducing manual intervention.
Current Behavior: When the split payment settings are updated on the property’s main settings page, the payment handling for the associated lead is not rescheduled. However, updating the lead directly in the lead modal correctly triggers the rescheduling of the payment due handling.
3 votes -
Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
21 votes -
Ability to update the link of "privacy term"
At the time of payment, the client is binding himself by the terms and conditions of the rental agency, not the platform on which the transaction happens (Hostfully). The T&Cs of the agency should be readily available via a link to be visited should the clients want to check. If necessary, Hostfully may also want to display their privacy rules about handling personal and financial data, but this should be presented separately.
1 vote -
When using VacationRentPayment, allow PMs to accept the bookings before charging the guests
If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.
We need to change this behavior so that guests are not charged until PMs agree to take the bookings
5 votes -
Integrate with Holiday Rent Payment
Integrate with Holiday Rent Payment by Yapstone
2 votes -
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
3 votes -
Add customer's email to Stripe payment data
When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.
However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.
3 votes -
2 votes
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Set specific balance due date for individual reservations
I have guests for which I need to push the payment date back. I'd like to have this ability.
7 votes -
3 votes
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Don't require guest sign rental agreement again if they have done that for split payment.
A guest is prompted to sign the rental agreement each time they make a payment. This is an awkward customer experience. And inaccurate, since the rental conditions could have changed since they first signed and we need to honor the original agreement. It doesn't look polished for us to keep presenting the rental agreement to them each time, acting like we don't know who they are.
So if guest already signs rental agreement at initial payment, they don't have to sign it a again for balance.
4 votes -
Have option to collect deposit X days before checkin
I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.
at booking it's too early and and at checkin too late... it is our experience
8 votes -
Show security deposits to refund
We need a way to easily generate a summary list of customers with outstanding security deposits in our system.
6 votes -
Change the wording on the payment link page. "You are about to secure booking" is misleading, it sounds like the guest isn't really booked.
Change the wording on the payment link page from "You are about to secure your booking" to something else. The wording makes it sound like they aren't fully booked (even though they paid money at the time of booking), and could encourage cancellations.
1 vote -
More flexibility to split the charge into more than 2 payments
Hi team,
At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.
As a workaround, users should:
1. Create manual payment link from Stripe > send to the guest
2. Once the guest pays, Record a payment manually from Pipeline
3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amountThat seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.
7 votes -
Show nightly rate breakdown on payment link
It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.
10 votes -
Support for ACH payments
Add Stripe ACH payments as an option for payout
14 votes -
Sold upsells in a report
Having a list of sold upsells in a report
8 votes -
Allow 48 hours to confirm booking requests
Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request. It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.
3 votes
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