5 results found
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Remove cleaning fee from order if it is $0
Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.
1 vote -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
3 votesThis is now the case in our redesigned order view page
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auto-assign leads to the team member of your choice
Currently we can only enable lead auto-assignment to booking agents.
This feature does not work if my team is only made of managers.
Ideally I should be able to select any team member I want to auto-assign leads to, and this per property.2 votesThis has been released live.
Here is a video explaining this feature:
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Change the wording in Pipeline from "days" to "nights"
This is a minor annoyance, but should be a quick fix.
In the Pipeline, the guests stay is labelled a "x days" however, length of stay in a short term accommodation is pretty much universally referred to as "x nights."
Again, it's not critical, but seeing "x days" does throw me off a little. It would be an improvement if the cell was labeled "nights"
7 votesThis has been completed. Thank you for the suggestion.
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Opt-out of lead assignment
As an agency, you can choose to opt-out of lead assignments.
With this option, leads will never be assigned to anyone, and any PM (with the right property permission) will be able to manage leads at any time.79 votesHere is a demo video explaining this new feature: https://www.loom.com/share/5797a67034c74273b43408f0d363f0b5
or the Help topic about it:
https://help.hostfully.com/en/articles/7206454-activate-deactivate-lead-assignment
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