13 results found
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Remove cleaning fee from order if it is $0
Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.
1 vote -
Modify Airbnb reservations from Hostfully
At the moment, changes to a reservation need to be initiated by the guest or by the Property Manager on Airbnb. I want to be able to edit it through Hostfully.
2 votes -
"Issue a refund" option should not disappear when a security deposit refund is refunded or scheduled
I want the option "Issue a refund" option to remain when a security deposit refund is refunded or scheduled, so that I can issue a different/ larger amount (cleaning fee refund, extra guest fee refund, etc.) without having to do that from Stripe/PayPal directly.
3 votesThis is now the case in our redesigned order view page
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Have ability to Send checkin instruction from Pipeline for Airbnb reservations
Since emails are not provided in Airbnb leads, so it keeps error when we send "Checkin instruction" every time on Pipeline.
I want to be able to send checkin instructions for Airbnb reservations from Pipeline that will go to Airbnb inbox.
2 votes -
Add Nextpax logo to bookings coming from Nextpax
As a VRM, I would like to have Nextpax logo in the leads in Pipeline page if leads come from Nextpax channel.
2 votesBookings are now explicitly identified as coming from NextPax in the Pipeline and Dashboard.
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auto-assign leads to the team member of your choice
Currently we can only enable lead auto-assignment to booking agents.
This feature does not work if my team is only made of managers.
Ideally I should be able to select any team member I want to auto-assign leads to, and this per property.2 votesThis has been released live.
Here is a video explaining this feature:
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Add Property Name to Pipeline Near Photo
Adding the property name would be user friendly and easier to view reservations in the Pipeline when on "All Properties" filter. It is too hard to understand which property it is just by looking at a photo in the Pipeline.
3 votes -
Manually adding pincode to Airbnb reservations
I want to add a pincode manually to the reservation under Stay Details tab. If the guest email field is blank (Airbnb doesn't send guest emails to Hostfully due to their policies), I'll need to enter my own email every time in order to to able to save the lead.
1 voteYou can now save the reservation without entering an email address.
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Change the wording in Pipeline from "days" to "nights"
This is a minor annoyance, but should be a quick fix.
In the Pipeline, the guests stay is labelled a "x days" however, length of stay in a short term accommodation is pretty much universally referred to as "x nights."
Again, it's not critical, but seeing "x days" does throw me off a little. It would be an improvement if the cell was labeled "nights"
7 votesThis has been completed. Thank you for the suggestion.
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Fix footer so that it doesn't interfere with guest info on Pipeline
I noticed a minor bug: when I scroll to the bottom of the Pipeline, the Footer info (Help, Privacy, Feedback) covers the Guest details on the Pipeline. Can you fix the Footer so that it stays below the Pipeline? Thanks.
1 vote -
Add a date range option to the Pipeline
With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).
There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.
Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.
This feature is critical to Hostfully's long term viability as a…
5 votesWe have a date range option in the pipeline now!
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Allow searching for a reservation using the External ID in Pipeline
When we managed around hundred properties and lots of
reservations, we have seen that is easier to search a reservation by the
name of the external id of the reservation.I found that we can search a reservation by the name of the guest in the
pipeline. However, if he has some reservations or have the same name, is quite hard to figure it out. However, when I included the reservation number, any result showed up.- Nest Host
8 votesYou are able to search by the UID found on the data tab of the reservation to pull up the guest in the pipeline
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Opt-out of lead assignment
As an agency, you can choose to opt-out of lead assignments.
With this option, leads will never be assigned to anyone, and any PM (with the right property permission) will be able to manage leads at any time.79 votesHere is a demo video explaining this new feature: https://www.loom.com/share/5797a67034c74273b43408f0d363f0b5
or the Help topic about it:
https://help.hostfully.com/en/articles/7206454-activate-deactivate-lead-assignment
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