170 results found
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UNABLE TO REMOVE CATEGORY
Unable to remove Airport VIP from category section - Please assist
1 vote -
Have the list item in check-in card + check-out card
In my check-in and check out process, I want to add the item list (like umbrella, air mattresses, baby cot, etc) that guest can tick on so we can prepare for them.
I know Guidebook have the check-out list item in Departure catogories. That would be great if we can add the check-in item list to guest and once the guest check the guidebook,
1/ In check-in card, they can tick on the item they want to have or be prepared on their trip > if they did it, I would like to have the email to notify me so…
1 vote -
Add more languages to the guidebook
Please add more languages to the Guidebook!
Specific requests have been for:
Turkish and Thai2 votes -
1 vote
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Allow different check-in cards assigned for same guidebook
Having different check in cards, all linked to the same Guidebook would help use leverage the same guidebook across master-child properties.
1 vote -
Redirect QR code to the new Guidebook URL if it changes.
If we change the URL, the QR changes, too. We would like to redirect the URL. There should be a function in the system for these changes, I am trying to avoid spending hundreds of dollars reprinting materials.
2 votes -
Splash screen - variables
GB variables to take info from spash screen feature like First name
2 votes -
Reduce space the map takes up on Guidebook
reduce the amount of space the map takes up on the guidebook
4 votes -
Option to remove the "buy now" option on marketplace
I want to remove that Buy Now button as I have created a separate payment link in stripe that I can provide in the marketplace listing for guests to pay. The idea is that, once a guest pays for an item, I have to inform them of a lockbox code to access the item, but that can only happen after the purchase is made
4 votes -
add a url link to a video I want a guest to view
I have a video on my google drive of how one uses a lockbox but I don't see a way to put on a url link on my guidebook page to watch the video
1 vote -
Add image to guidebook page
I have an image of a key lockbox and regardless of how I try to size it on my computer when I upload it to my check-in instructions page then it is huge and you have no feature to size on the page. I should be able to click on the corner and pull the mouse inward to size it smaller.
1 vote -
Have the import all property button in guidbebook Import page
On guidebook portal > the page Property Management Platform Imports
With the current flow to import from PMP, I will need to
- Click to the PMP Import page
- Click on import from PMP button
- Being redirected to the page adjust the guidebook > Save
- Then I must click the PMP Imports page again > re-allocate the property name > Click the import from PMP button to import the new one.
Ex: If I have 40 properties, this flow would need to be repeated 40 times which caused a very unpleasant experience.=> I want to have…
2 votes -
Guest Terms fix
Please fix the issue in "guest Terms". Ive received multiple complaints from customers that have had to enter their name and email multiple times to get access.
1 vote -
Check the unique custom URL key for all Guidebook accounts instead of in 1 account
Check the unique custom URL key for all Guidebook accounts instead of in 1 account
2 votes -
Change the default messaging of the Splash Page to a more polite message
The current default messaging to the Splash Page is: “Here’s everything you need to know. Read and accept our important terms & conditions to gain access”
In our opinion, that messaging comes across as so abrupt that it borders on being rude. It is not a hospitable way to communicate with guests. There is not even a “please” in it.
I'm surprised that a company like Hostfully who services the hospitality industry would use messaging like this and not allow us to change it.
One of the main reasons why we decided to use Hostfully was to capture email address…
1 vote -
Customize a receipt to send to guest after they make a purchase through marketplace
once a guest makes a purchase through the marketplace via stripe, is there a way to customize the payment confirmation or receipt they will receive once the purchase is complete?
3 votes -
Have more than 1 Marketplace account
Have the possibility to add more than 1 marketplace accounts to sell different items
3 votes -
E-mail list specifics
A way to edit e-mail lists by date or other notation to group lists without duplicating names when moving them to a crm
2 votes -
8 votes
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Separate recommendation cards and house manuals cards by property
Currently, when I go to edit the Guidebook of a property, in point 3 (House Manual, Recommendations, and Marketplace), both in the House Manual cards and Recommendation cards sections they are all mixed up. It would be very helpful if when I go to edit the Guidebook of a property, I only have the cards for the property I am working on.
2 votes
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